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Service Desk Analyst
4 months ago
Pomeroy is looking for a Service Desk Analyst to join one of our client's team in the food industry. This is a 6-month contract opportunity that could be extended with the potential for hire and located in Louisville, KY.
PURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).
JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ locations.
POSITION FUNCTIONS:
Qualified candidates will have experience with Service Now ticketing systems and LINUX operating systems.
Handle inbound events – 90%
Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system.
Conducts appropriate diagnosis/troubleshooting to resolve known conditions.
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures Manage non phone/chat duties – 10%
APPLY NOW for this excellent opportunity
Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r
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Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
