Internship - IT Service Desk (Year-Round)

2 months ago

Louisville, United States Baird Full time

Are you looking to gain real world experience in a thriving, global financial services firm with an award-winning culture? Consider an internship and start building your career at Baird

About our intern program:
Our competitive intern program offers interns exposure to the business world and a meaningful work experience. Interns are treated as valuable team members while learning from experienced professionals in a collaborative, fun and dynamic environment. Baird's summer intern program is a robust experience that includes an Intern Welcome Event, professional development and networking with leaders and associates. Our interns have the opportunity to use a Baird Gives Back Day, a paid day to volunteer in the community. Our mentor program gives interns an opportunity to network throughout Baird and learn about all the areas of the firm. To learn more, check out this video .

IT has a track record of success with interns across their various teams, all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute.

The Baird IT Client Services team provides technical services and support toBaird associates across the country. This fun, energetic team works in a complex technical environment of over 500 different software applications, which allows team members to constantly learn and grow.The Service Desk Intern will provide outrageous service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects.

Internship Location, Availability and Hours:
We have internships in either our downtown Milwaukee, WI office or downtown Madison, WI office, and we have internships in our downtown Louisville, KY office. The interns must be able to work part-time during the school semesters, 15-20 hours per week, and full time during the summer, 37.5-40 hours per week. We are seeking local students who can start in May 2025.

As an IT Service Desk Intern, you will:

  • Provide outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side
  • Utilize knowledge management system when troubleshooting client issues
  • Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution
  • Provide technical support for all corporate hardware and software, including remote support and offsite IT support (branch/conference activity)
  • Experience Baird's culture by shadowing current team members. Receive mentorship from an experienced team member and partner with a manager on professional development
What we look for:
  • Pursuing Associate's or Bachelor's degree in Information Technology Management, Information Systems, Computer Science, MIS or related degree. Targeting May 2026 or later graduation dates
  • Technical knowledge of Windows Vista/7, Microsoft Office 2007/2010. Possess basic technical skills with prior troubleshooting hardware and software support experience
  • Previous experience installing or assembling computers is preferred
  • Professional, calm and courteous with focus on providing excellent client service
  • Strong communication skills and the ability to communicate technical information to both technical and non-technical personnel
  • Possesses a natural curiosity in understanding the application of technology to solve business problems
  • Exceptional organizational/time management skills and attention to detail, and the ability to manage multiple priorities at one time and meet all deadlines
  • A highly motivated, self-starter and strategic thinker who takes initiative to learn and contribute to the team
What makes this opportunity great:
  • Interns applyknowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships
  • Your ideas matter and help create change in our business
  • Information technology is a core part of Baird's business strategy and plays a critical role in the growth and transformation of the firm
  • Collaborative culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership


Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status .

Commitment to Inclusion & Diversity

Baird is committed to inclusion & diversity for our clients, our associates and the communities where we live and work. This commitment stems from our culture of integrity, genuine concern for others and respect for the individual. We view inclusion & diversity as an ongoing journey - one of shared responsibility, continuous improvement and a focus on progress. We invite you to join us as we work together to foster an environment where diversity unites rather than divides us.

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