Help Desk Analyst
1 month ago
Join Home of the Innocents (HOTI), a non-profit dedicated to supporting children and families in our community. Our mission is to enrich lives with hope, health, and happiness. As one of only two certified Sanctuary Organizations in Kentucky, we prioritize safety and recovery through trauma-informed practices. Our leadership is committed to developing a diverse, inclusive, and values-led workforce.
If you're passionate about making a difference for children, families, and our community, we invite you to apply
A Day in the Life:
As an Help Desk Analyst, you will play a vital role in supporting our IT infrastructure, providing troubleshooting assistance, and ensuring smooth computer operations across the organization. The primary objective of the Help Desk Analyst is to maintain the safety of children under our care and deliver respectful and efficient IT support to staff and clients.
Work/Life Balance: This role is Full-time, Monday-Friday, 40 hours/week
Help Desk Analyst Responsibilities:
- Provide on-site and off-site support for computer users as needed
- Maintain daily computer operations
- Troubleshoot and resolve technology-related issues with staff
- Perform help desk tracking and reporting
- Offer first-level IT assistance for end-user issues
- Monitor and manage help desk work order priorities
- Set up and implement new hardware and software
- Install, configure, and set up workstations, printers, and peripherals
- Maintain assigned work areas in a safe and attractive manner
- Associate degree in Computer Technology or related is preferred
- Must have a working knowledge of windows-based desktop operating systems (Windows 7 and above)
- Proficiency using Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) required
- Working knowledge of networked computer environment
- Experience in adopting new technology (hardware and/or software)
- Previous experience troubleshooting and repairing computer hardware preferred
- Ability to interact tactfully with personnel, residents, family members, visitors, government agencies, and the general public
- Willingness to seek out and incorporate new methods and principles into existing information management practices
- Full Healthcare and Benefits package
- Paid Time Off
- 401k Match
- Training and certification opportunities
- Continued education programs
- Tuition Reimbursement
- Student Loan Forgiveness opportunity through Public Service Loan Forgiveness*
- Sanctuary Certified Organization
Other details
- Pay Type Hourly
- Required Education High School
Apply Now
-
Help Desk Analyst
2 weeks ago
Louisville, Kentucky, United States Home of the Innocents Full timeAbout the RoleHome of the Innocents is seeking a skilled Help Desk Analyst to join our team. As a valued member of our organization, you will play a critical role in supporting our IT infrastructure and providing top-notch technical support to our staff and clients.Key ResponsibilitiesProvide on-site and off-site technical support for computer usersMaintain...
-
IT Help Desk Analyst
3 weeks ago
Louisville, United States Baptist Health Full timeJob Description: Baptist Health is looking for an IT Help Desk Analyst - Associate to join our team. This is a remote position that requires residency in KY or IN Under general supervision of the IT Help Desk Manager, provide software, hardware, and network troubleshooting and problem resolution to all BHS entities. Perform question/problem diagnosis and...
-
Help Desk Specialist
1 month ago
Louisville, Kentucky, United States Home of the Innocents Full timeAbout the RoleHome of the Innocents is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will play a vital role in supporting our IT infrastructure, providing troubleshooting assistance, and ensuring smooth computer operations across the organization.Key ResponsibilitiesProvide on-site and off-site support for computer users...
-
Help Desk Specialist
4 months ago
Louisville, United States Yum! Brands Full timePURPOSE OF THE JOB: Provide first level phone and chat support to KFC restaurant managers. Support will include but not limited to all hardware and software that is used in over KFC restaurants. JOB RESPONSIBILITIES: The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls...
-
Help Desk Support Specialist
4 days ago
Louisville, Kentucky, United States Home of the Innocents Full timeJob Summary:Home of the Innocents is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will play a vital role in supporting our IT infrastructure, providing troubleshooting assistance, and ensuring smooth computer operations across the organization.About the Role:This is a full-time position, Monday-Friday, 40 hours/week. The...
-
Help Desk Specialist
2 weeks ago
Louisville, Kentucky, United States Tata Consultancy Services Full timeJob SummaryWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Tata Consultancy Services. As a key member of our HR Helpdesk team, you will be responsible for providing exceptional support to our clients and employees, resolving HR-related queries and issues in a timely and accurate manner.Key ResponsibilitiesManage Tier...
-
Help Desk Support Specialist
4 weeks ago
Louisville, United States New Millennium Consulting Full timeUrgently looking for a Help Desk Support Technician for our client in Louisville, KY. Title: Help Desk Support TechnicianHourly: $30 per hourDuration: 2-3 months Responsibilities:The FE will complete the following work onsite:Gathering information from branch staff via phone calls or emailImaging desktopsCreating windows profileInstalling softwareCreating...
-
IT Service Desk Analyst
4 months ago
Louisville, United States Equus Full timeCompany Description This role will provide remote technical support to the staff of all APM subsidiaries across the United States. The Service Desk Analyst will be the first point of contact to troubleshoot and resolve issues related to software, hardware, and network connectivity. the analyst will also maintain records of user inquiries and resolution using...
-
Help Desk Support
4 hours ago
Louisville, United States TEKsystems Careers Full time*Description:* The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also...
-
Help Desk Support
22 hours ago
Louisville, United States TEKsystems Full timeDescription:The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also...
-
Applications Support Analyst
3 weeks ago
Louisville, United States TEKsystems Full time*Top Skills - Must Haves* * Application support * Help desk * Technical support * Office 365 * Windows 10 * 0365 * Microsoft Teams * Smartsheet * Customer service *Top Skills' Details* * 2+ years of experience providing remote tech support or applications support to a medium to large group of end users * 2+ years of experience working with software vendors,...
-
IT Service Desk Manager
1 week ago
Louisville, Kentucky, United States Heaven Hill Brands Full timeJob SummaryWe are seeking a highly skilled IT Service Desk Manager to lead our Service Desk team and drive exceptional customer service experiences. The successful candidate will have a proven track record of managing operational teams, process improvement methodologies, and technical certifications in end-user technologies.Key ResponsibilitiesManage and...
-
Front Desk Representative
2 weeks ago
Louisville, Kentucky, United States Aimbridge Hospitality Full timeFront Desk Agent RoleAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Candlewood Suites Louisville Air. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests, providing...
-
Front Desk Associate
1 month ago
Louisville, Kentucky, United States Tru by Hilton LouisvilleEast, KY Full timeJob Title: Overnight Front DeskWe are seeking a highly motivated and customer-focused Overnight Front Desk professional to join our team at Tru by Hilton Louisville/East, KY.Job Summary:The Overnight Front Desk is responsible for maintaining a clean and organized front desk area, responding promptly to guest inquiries and complaints, and taking the...
-
Front Desk Coordinator
2 months ago
Louisville, United States Paul Mitchell Schools Full timeAre you driven to meet goals and smash targets? Do you thrive from inspiring others and forming positive connections? Can you maintain a positive, uplifting attitude throughout the day? If the answer's YES, then you could be a great fit for this full- or part-time Front Desk Coordinator position with Paul Mitchell Schools! Our beauty school in Louisville, KY...
-
Front Desk Coordinator
1 month ago
Louisville, Kentucky, United States Paul Mitchell Schools Full timeJob OverviewWe are seeking a highly motivated and customer-focused Front Desk Coordinator to join our team at Paul Mitchell Schools. As a key member of our front office team, you will be responsible for providing exceptional service to our students, guests, and future professionals.Key ResponsibilitiesManage our service desk and ensure seamless guest...
-
Service Desk Support Specialist
4 days ago
Louisville, Kentucky, United States Farm Credit Mid-America Full timeAbout Our OpportunityThe Service Desk Support Specialist is part of our Business Technology team and provides first-level system support, problem identification, resolution, or escalation to level two support. In this role, team members provide systems support to offices by reviewing/analyzing requests and providing solutions. Team members are responsible...
-
Front Desk Agent
5 months ago
Louisville, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01319 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
-
IT Support Specialist
1 week ago
Louisville, Kentucky, United States Home of the Innocents Full timeRole OverviewHome of the Innocents is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will play a vital role in supporting our IT infrastructure, providing troubleshooting assistance, and ensuring smooth computer operations across the organization.Key ResponsibilitiesProvide on-site and off-site support for computer users as...
-
Service Desk Technician
7 days ago
Louisville, United States Farm Credit Mid-America Full timeFarm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer...