Healthcare Operations Manager

4 months ago


Camden, United States Ryan Consulting Group Full time
Job DescriptionJob Description

Our client provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. 

Job Summary

The Assistant Director of Patient Transport is responsible for the effective leadership of Patient Transportation services which includes the successful management of supervisors, finances, client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity. The Assistant Director will also be responsible for the overall planning, organizing, directing and controlling of Patient Transportation and Hospital activities.

Key Responsibilities:

  • Responsible for the accuracy and timeliness of financial data and statistics
  • Develops and recommends department operating budget
  • Coordinates transportation activities and services with other hospital departments
  • Maintains records and statistics for administrative and regulatory purposes
  • Plans, organizes, directs, coordinates, and supervises functions and activities of the department
  • Establishes work standards and work flow
  • Establishes and implements policies and procedures for departmental operations
  • Demonstrates good communication skills with clients
  • Ensures compliance with all regulatory agencies
  • Proactive in the achievement of the facility goals and objectives
  • Shows strength with financial and patient transport software (internal software are TeamChimes, and TeamTransport)
  • Management of patient transportation add-on services such as, but not limited to; patient observation, lift, courier, valet or shuttle, where applicable.

Preferred Qualifications:

  • Four year college degree or equal related experience required
  • Previous hospital patient transportation experience is preferred
  • Supervision of staff employees required
  • Ability to analyze and interpret financial and other data
  • General intuition for business
  • Excellent interpersonal skills. Service/quality demeanor
  • Ability to plan, organize, and achieve effective time management
  • Ability to work under pressure and meet established goals and objectives
  • Public speaking skills a must


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