Healthcare Operations Manager

3 weeks ago


Camden New Jersey, United States Sodexo Full time
About the Role

Sodexo is seeking a skilled Patient Services Manager 2 to join our team at Cooper University Hospital in Camden, NJ.

Key Responsibilities
  • Evaluate and develop service levels for the overall Patient Services Program to exceed patient and customer satisfaction.
  • Oversee Sodexo's Patient Dining Program and daily meal rounding, including service recovery.
  • Collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience.
  • Perform tray assessments to ensure food quality and presentation and tray accuracy.
  • Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
  • Perform management functions, including direct supervision of hourly associates and employee development.
Requirements
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
  • Passion for patients and customers to ensure Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm, and Service) behaviors are followed daily.
  • Knowledge of nutrition and specialized diets.
  • Experience with oversight of diet offices.
  • Strong management skills, preferably in healthcare.
What We Offer
  • Fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.
  • A full array of benefits, including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, and health and wellness programs.


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