Bilingual Customer Service Representative

3 weeks ago

Niles, United States Integra Partners Full time

JOB SUMMARY: Integra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics, and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans, and providers, we are seeking dynamic individuals to join our call center as Bilingual Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions. Starting Pay: $17.00/hour JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES: The Bilingual Customer Service Representative’s responsibilities include but are not limited to: Managing our Spanish-speaking patient, health plan, or healthcare providers' needs by telephone or email. Routing health plan representatives and providers to appropriate internal resources. Handling and resolving customer questions and/or issues. Routing fax and mail correspondence to appropriate resources. Answering on average 50 – 60 calls per day. Maintaining a 90% or higher quality assurance score on calls. Keeping all email turnaround time to one (1) day or less. EDUCATION: High School diploma required or equivalent EXPERIENCE: Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must. Computer skills – Microsoft Word, Excel, and ability to type 45 wpm. Highly detail-oriented with an emphasis on accuracy. Maintains an attitude of responsibility, ownership, and accountability. High energy and passion. Customer / Client Focused. Have a pleasant telephone personality. Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors, and/or the public. Outstanding organizational and multitasking abilities. Active listener with excellent communication skills. Sound judgement and critical thinking. Passion for your work and the mission of the company. Motivated and able to work independently within a fast-paced, team environment. Prior experience in a call center preferred. Healthcare / DME O&P experience preferred. Must follow policies regarding attendance and punctuality. Ability to work overtime as required. Benefits Offered: Competitive compensation and annual bonus program. 401(k) retirement program with company match. Company-paid life insurance. Company-paid short-term disability coverage (location restrictions may apply). Medical, Vision, and Dental benefits. Paid Time Off (PTO). Paid Parental Leave. Sick Time. Paid company holidays and floating holidays. Quarterly company-sponsored events. Health and wellness programs. Career development opportunities. Remote Opportunities: We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington. Our Story: Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve. With locations in New York City and Michigan, plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you. Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. #J-18808-Ljbffr

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