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Dispatcher/Customer Service

3 months ago

Elk Grove Village, United States Suburban Towing & Recovery Full time
Job DescriptionJob Description

Suburban Towing and Recovery is looking to add a few members to its dispatching team

We are a locally owned and operated company that has been servicing the Chicagoland area for almost 30 years. In that time we have done our best to stay at the forefront of our industry, integrating the latest technology and streamlining our day to day processes to create the best customer and employee experience possible. For this reason, we are looking for a candidate that is eager to start a career and be an asset to our team.

Day-to-Day tasks and Duties will include:

  • Answering phone calls and obtaining the necessary information to efficiently dispatch our equipment to the scene
  • Handling customer phone calls regarding questions, payment, vehicle releasing/information. etc.
  • Entering call and billing information into our online dispatching system, as well as effectively dispatching calls to drivers
  • Releasing vehicles to customers from our impound facility
  • Tracking our equipment and drivers using our online tracking system
  • Using a two-way radio to communicate with drivers
  • Handling paperwork, data entry, and billing as necessary

We offer many benefits, including: paid time off, 401K (along with an employer matching program), health insurance, vision insurance, overtime opportunities, industry education opportunities, and more

Candidates should have proficient skills with a computer, as well as the ability to multitask. Experience is encouraged but not necessary as we will train the correct candidate. Pay will be based on experience and your ability to grow and handle the duties of the position. Training is paid, with opportunities for pay increase after training is complete.

Please include a way to contact you on your application so we can reach out.

We look forward to bringing you onto Team Suburban

Company DescriptionWe are a family owned and operated company that has been serving the Chicagoland area for over 30 years We have over 30 pieces of equipment including wreckers, a rotator, flatbeds, HD trailers, machinery, and more Every day is fast paced and something new so its always interestingCompany DescriptionWe are a family owned and operated company that has been serving the Chicagoland area for over 30 years We have over 30 pieces of equipment including wreckers, a rotator, flatbeds, HD trailers, machinery, and more Every day is fast paced and something new so its always interesting