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HVAC Service Coordinator/Dispatcher

2 months ago

Elk Grove Village, United States Mechanical Contractor Full time
Job DescriptionJob Description

We are looking for an HVAC Dispatcher/Service Coordinator to join our team You will answer phones, schedule service calls with customers, and interact with service technicians in the field.

Responsibilities:

  • Answer phones and input service calls.
  • Organize the day to day service schedule for our technicians in conjunction with our project managers.
  • Interact with customers to insure a good experience.
  • Help locate and order parts.
  • Manage all paperwork that is pertinent to the job (Service Tickets, Packing lists, Purchase orders).
  • Write basic quotes and gather necessary information for project managers.

Qualifications:

  • Previous experience in HVAC or construction dispatching.
  • Familiarity with office functions of a mechanical contractor.
  • Ability to handle multiple tasks at once under pressure.
  • Strong problem solving and critical thinking skills.
  • Experience with a mechanical contractor service software a must.  Experience in Spectrum would be a bonus

Notes:

  • Compensation will be heavily based on experience.  
  • Dispatchers from the trucking industry will not be considered due to the differences in job duties.

 

Company DescriptionThe hiring company is a family owned HVAC and Plumbing Contractor located in Elk Grove Village, Illinois.Company DescriptionThe hiring company is a family owned HVAC and Plumbing Contractor located in Elk Grove Village, Illinois.