IT Training Specialist

3 months ago

San Antonio, United States Quadtec Solutions, Inc Full time
Job DescriptionJob Description

Responsibilities

  • General technical trainer on technical topics
    • Phone & Video Conference Systems
    • Mobile Devices
    • Scanning, Patching & Asset MGM
  • Ability to develop relationships with colleagues and technology SMEs to understand how the client will use the technology and why they need the training (develop plans and justify the need)
  • Instructional Design
    • Developing course material from scratch
    • Create job specific technical training material associated with, but not limited to job aides, webinars, in-person training and Electronic Learning Modules (ELMs).

In support of Training Development and Delivery:

  • Maintain, improve, develop and deliver end-user and technical training on the full range of nationally supported applications and systems.
  • Organize and conduct moderately complex training and educational programs for information technical and non-technical personnel.
  • Develop instructional curriculum and materials; gather and assimilate information on subject matter, organizes and condenses material, and prepares course outline, handouts, and visual aid materials.
  • Coordinate with subject matter experts to ensure that prepared courses and training materials meet stated objectives.
  • Maintain records of training activities and program effectiveness.
  • Develop training assessments that measure the skill of a user before and after training.
  • Create storyboards, write narrative scripts, and determine instructional strategies and media elements to be utilized in courses.
  • Prepare automated training materials (such as video recorded training sessions, computer-aided tutorials, electronic learning modules.).
  • Create and deliver job-specific technical training associated with national applications including but not limited to job aides, webinars, in-person instruction, and Electronic Learning Modules (ELMs).
  • Create and develop distance learning courses using AO approved multimedia development tools.
  • Convert existing traditional in-person training courses to computer-based training and adaptive learning courses that are virtually accessible.
  • Organize and conduct moderately complex training and educational programs for information technology professionals (technical) or end-users (non-technical).
  • Deliver live in-person or virtual instructor-led training as required.
  • Develop instructional curriculum and materials; gather and assimilate information on subject matter, organize and condense material, and prepare course outline, handouts, and visual aid materials.
  • Coordinate with subject matter experts to ensure that prepared courses and training materials meet stated objectives.
  • Maintain records of training activities and program effectiveness.
  • Develop training assessments that measure the skill of a user before and after training.
  • Create storyboards, write narrative scripts, and determine instructional strategies and media elements to be used in virtual courses, electronic learning modules.

Qualifications

  • Bachelor’s degree with 6 - 8 years (or commensurate experience)

Required Skills and Experience

  •  6 years of specialized experience working and interacting with others in a structured/team environment
  • Experience training adult learners on technical topics.
  • Experience conducting live and virtual training using video conferencing tools (ie Microsoft Teams, Zoom, WebEx, etc.)
  • Ability to work and interact with others in a structured team environment.
  • Accuracy, attention to detail, and good organizational skills.
  • Self-motivation and the qualities of a self-starter.
  • Excellent time management skills.
  • Excellent communication skills (both written and verbal).
  • Ability to work in a fast-paced environment with challenging priorities.
  • Experience with Microsoft Office
  • Experience with one or more of the following (with the ability to come up to speed quickly on any in the list below):
    • Word
    • Excel
    • PowerPoint
    • Planner
    • SharePoint
    • PowerAutomate
    • Teams
    • Excellent editing skills
Company DescriptionIT Professional Services Firm focused on Information Communications Technologies - www.quadtec.comCompany DescriptionIT Professional Services Firm focused on Information Communications Technologies - www.quadtec.com

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