IT Documentation and Training Specialist

2 weeks ago

San Antonio, United States C.H. Guenther & Son Full time

This Documentation and Training Specialist would be responsible for documentation and training for IT products & services. Some of the main responsibilities are creating, maintaining, and distributing end user manuals, communications, knowledge articles and internal reference materials. This position will partner with IT team members to lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing knowledge base development and engagement.

Duties and Responsibilities:

  • Consult with partners and stakeholders to determine training needs and optimal approach to meet those needs.
  • Create and maintain documentation and training material for IT products & services.
  • Work closely with product-centric teams as the knowledge management expert.
  • Manage the documentation self-service portal for CHG employees providing new ways to improve and distribute content.
  • Coordinating training classes on new IT products & services for CHG employees.
  • Support the IT Global Helpdesk with regular communications that go to all staff.
  • Develop training material both written and video for end-users.
  • Enjoys communicating and collaborating effectively with subject matter experts.
  • Responsible for both internal support documentation for the Global IT helpdesk along with providing external end user documentation for the CHG employees.
  • Develop the CHG University Learning Portal to drive improved company-wide Office 365 and other enterprise solution adoption,
  • Develop brand standards and maintain continuity of style of content.
  • Analyzing metrics to determine whether there is a learning need and define performance objectives.
  • Evaluating informal and formal training feedback in order to evolve and continually improve training.
  • Performs all other duties as assigned.
Minimum Job Requirements:

Education/Certifications and Experience:
  • A bachelor's degree in IT (or a related field), Training, Business, Marketing, or equivalent experience.
  • 1-3 years of related IT documentation standardization experience.
Knowledge, Skills, and Abilities:
  • Proficient use of computer, Microsoft Office (Word, Excel, PowerPoint, OneNote), and other related applications or software.
  • Strong interpersonal skills
  • Exceptional written and oral communication skills
  • Experience working in an international, multi-cultural environment.
  • eLearning development a plus
  • Strong relationship building - ability to listen, build rapport, and credibility as a strategic partner.
  • Strong project management skills.
  • Ability to adapt in a quickly changing environment.
  • Thrives on learning new processes and technologies with minimal direction.
Supervisory Responsibilities:
  • N/A
Working Conditions and Physical Effort:
  • Typical work in office environment or remote home office.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Expectations:
  • Will demonstrate, promote, and exemplify the Company's Core Values in People, Quality, and Growth.


We are proud to offer competitive compensation and benefit programs that include medical, dental, vision, flexible savings account, health savings account, 401K matching savings plan, employee assistance program, wellness programs, life insurance, AD&D insurance, disability insurance, tuition reimbursement, student loan counseling, employee referral program, paid time off, and more

For additional information about our company, go to www.chg.com.

C.H. Guenther & Son and its subsidiaries are E-Verify participating employers.

Click here for more information regarding E-verify.

All offers of employment are contingent upon successful completion of the pre-employment screening process which includes a drug screen and review of criminal background and other records as required.

AA/EEO/Drug-Free Employer

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