Customer Service/Inside Sales
2 weeks ago
Customer Service/Inside Sales Representative
Responsibilities and Tasks:
1. Effectively handle a high volume of incoming and outbound phone calls.
2. Proactively generate sales leads and ensure satisfaction by evaluating and understanding the customers’ needs.
3. Foster lasting relationships and establish trust with customers through transparent and interactive communication.
4. Furnish precise, valid, and comprehensive information using appropriate methods and tools.
5. Achieve team sales targets, as well as call handling quotas.
6. Address customer complaints promptly, offering suitable solutions within specified time limits; follow up to ensure resolution.
7. Maintain accurate records of customer interactions, process customer requests, and organize relevant documents.
8. Adhere to communication procedures, guidelines, and policies.
9. Engage effectively with customers, ensuring a positive interaction.
10. Log customer activity consistently.
11. Demonstrate dependability and promptness in all responsibilities.
12. Consistently adhere to MTA’s core values of Humility, Persistence, Respect and Lasting Relationships.
Requirements and Skills
Qualifications and Abilities:
1. Demonstrated experience in customer support or as a client service representative.
2. Proven track record of surpassing quotas.
3. Familiarity with CRM, ERP other like systems and practices.
4. Customer-oriented mindset with the ability to adapt and respond to various personalities.
5. Excellent communication and presentation skills.
6. Effective multitasking, prioritization, and time management abilities.
7. Dependable, punctual, and thorough in tasks.
8. Accountability and commitment to responsibilities.
9. Inclination to comprehend the mechanical intricacies of engines and power equipment is a plus.
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