Sales Support Specialist
2 weeks ago
The Inside Sales Specialist plays a crucial role in enhancing our revenue and expanding our clientele through dedicated inside sales efforts, ensuring that customers enjoy a remarkable purchasing experience.
This position focuses on responding to incoming inquiries via phone and email from customers, representatives, and consulting engineers in a friendly and technically proficient manner. Additionally, the Inside Sales Specialist will proactively reach out to customers to address technical queries related to orders, requests for quotations, and specifications. Strong verbal and written communication skills are essential, as is the ability to manage multiple tasks in a dynamic work environment. This role requires a service-oriented individual who takes pleasure in assisting customers and engineers in overcoming their measurement challenges. The Inside Sales Specialist will provide support to the sales team.
Key Responsibilities
Responsibilities include, but are not limited to:
• Handle incoming inquiries through phone, live chat, and email
• Respond to customer questions, provide quotations, and advance opportunities through the sales pipeline
• Achieve or surpass assigned sales targets
• Manage a designated product portfolio
• Collaborate directly with customers on sales inquiries to review specifications and recommend products
• Work collaboratively with the outside sales team and our channel partners
• Partner closely with outside sales engineers to jointly develop the sales funnel for our flow product offerings
• Actively pursue new business through customer outreach and follow-up on marketing-generated leads
• May undertake additional projects and responsibilities as directed by management
Position Requirements
• Previous experience in customer service is advantageous
• Familiarity with inside sales or service of electro-mechanical products is a plus
• Ability to multitask is essential
• Minimal travel may be required for training and customer visits
Preferred Qualifications:
• 2-4 year technical degree or equivalent technical experience
Traits:
Must embody AW-Lake Company's mission and vision. Attention to detail and accuracy are vital. Willingness to undertake tasks as assigned and to take initiative when appropriate. Flexibility and trustworthiness are key attributes, along with being helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.
Computer Skills:
• Proficient in Microsoft Office - Excel, Word, Outlook
Working Conditions:
• Physical Demand(s): Ability to sit and stand for extended periods
• Visual Demand(s): Capability to focus on a computer monitor for reasonable durations
• Hazard(s): Office environment with occasional visits to customer locations, convention centers, and construction sites
We value an inclusive and diverse workplace where all employees feel respected, valued, and empowered to reach their full potential. This approach not only fosters creativity and collaboration but also enhances our business performance. We celebrate our differences and believe that our diverse skills, abilities, and perspectives strengthen our culture and overall effectiveness.
Job Posted by ApplicantPro-
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