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Customer Service
2 months ago
Gravity Gymnastics is looking for enthusiastic and responsible customer service representatives
THE COMPANY
Gravity Gymnastics is a gymnastics school for children ages 1 to 14. We enjoy a fast paced, family friendly work environment where we thrive on positive interaction with clients and new learning experiences. If you enjoy being around children and love helping others, Gravity may be your next place of employment :)
SKILLS REQUIRED:
* Communicating with others in a friendly and effective manner.
* Resolving customer issues in a clear, calm, and diplomatic manner.
* Listening to others, understanding and showing empathy.
* Paying attention to detail and having strong organizational skills.
* Dealing with numbers and basic mathematical operations.
* Understanding basic use of computer (Words, Excel) and operating office equipment.
JOB RESPONSIBILITIES:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
WHAT DOES THIS POSITION ENTAIL?
This position has three main components:
- Customer Service: responsible for answering and routing calls, greeting visitors, handling inquiries from prospective customers and clients.
- Sales: responsible for acquiring new accounts and cross selling within current clients.
- Administration: responsible for entering data in computer system, preparing reports for management.
ARE THERE ANY PERKS?
* Paid Time Off (PTO)
* Health Care Insurance Contribution (90% paid by company - employee only up to $400.00)
* Dental Insurance Contribution (90% paid by company - employee only)
* Vision Insurance Contribution (90% paid by company - employee only)
* Retirement - Simple IRA (3% match)
* Family oriented environment
* On-the-job training.
HOW IS THE WORK SCHEDULE? (approximately)
Full Time
Monday through Friday: afternoon shift 3:30 PM to 8:30 PM
Saturday: 8:30 AM to 2:30 PM
COMPENSATION:
Entry level position - Compensation to be determined based upon educational background and experience. (base salary between $14.00 & $18.00). Benefits apply to full time employees after ninety day trial period.
WHERE IS GRAVITY LOCATED?
Gravity Gymnastics is conveniently located two minutes away from the Florida Turnpike and Red Rd., or five minutes from I-75 and Miramar Parkway.
HOW DO I APPLY?
Please send your resume and cover letter to the email address provided.
To learn more about Gravity Gymnastics, please visit www.gravitygymnastics.com
