Customer Service Representative
1 week ago
About MySpot
MySpot is a leading provider of pediatric therapy services, delivering comprehensive care to children and their families through a team of dedicated clinical professionals.
Our Mission
We create independence and belonging for children and young adults by bringing together speech, physical, occupational, ABA, and Home Health therapies.
Job Summary
We are seeking a highly skilled and customer-focused Call Center Coordinator to join our team. As a Call Center Coordinator, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless communication between patients, caregivers, and our clinical team.
Key Responsibilities
- Respond to customer calls and provide accurate, satisfactory answers to questions and concerns.
- Route calls to the correct department or responsible party.
- Assist patients and caregivers with cancellations and/or rescheduling of appointments.
- Manage waitlists and scheduled appointments, and reach out to fill scheduling gaps when cancellations occur.
- Review and monitor authorization requirements prior to scheduling appointments.
- De-escalate situations involving dissatisfied customers and provide patient assistance and support.
- Participate in training and learning opportunities within the company.
- Monitor and optimize call center metrics to ensure exceptional customer service.
- Adhere to all company policies and procedures.
Requirements
We are looking for a highly motivated and customer-focused individual with:
High School Diploma or EquivalentCustomer Service ExperienceHealthcare industry experience preferredOur Benefits
We offer a comprehensive benefits package, including:
Health InsuranceHealthcare Savings Account & Flexible Spending AccountDental & Vision InsuranceLife InsuranceDisability Insurance401KPaid Time Off (PTO)Equal Opportunity Employer
MySpot is an Equal Opportunity Employer for Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
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