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Customer Service Representative

1 month ago

Hollywood, United States SSM Services, inc Full time
Job DescriptionJob Description

Due to our firm's adaptability, resiliency, and creativity, we maximized the relationships we have previously built in the wireless telecommunications industry and are setting ourselves up for new lucrative brand partnerships. In response to our business's continued growth, we are looking for a Customer Service Representative to serve this new partnership. The Customer Service Representative will assist and oversee an existing customer and new customer base that our clientele provides us through a lead-generated database.

Customer Service Representative Responsibilities:

  • Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies 
  • Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly
  • Provide targeted service and product solutions during one-on-one meetings with customers and clients 
  • Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies
  • Suggest areas of improvement to management staff to increase consumer and client satisfaction
  • Represent our organization and clients in a professional business manner at all times

Customer Service Representative Qualifications:

  • Experience in a client or customer-facing position
  • Follow directions and excel in a team-oriented environment
  • Technologically-savvy and able to quickly learn new software programs and adjust to software updates
  • Superior organizational, time management, and prioritization skills
  • Excellent communication skills with a high emotional intelligence
  • Value transparency, honesty, and will always do the right thing even when no one is watching

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