Customer Service Representative

1 week ago


Hollywood, Florida, United States MySpot Full time

About MySpot

MySpot is a leading provider of pediatric therapy services, delivering comprehensive care to children and their families through a team of dedicated clinical professionals.

Our Mission

We create independence and belonging for children and young adults by bringing together speech, physical, occupational, ABA, and Home Health therapies.

Job Summary

We are seeking a highly skilled and customer-focused Call Center Coordinator to join our team. As a Call Center Coordinator, you will be responsible for providing exceptional customer service, routing calls to the correct department, and assisting patients and caregivers with cancellations and rescheduling of appointments.

Key Responsibilities

  • Provide accurate and satisfactory answers to customer inquiries and concerns
  • Route calls to the correct department or responsible party
  • Assist patients and caregivers with cancellations and/or rescheduling of appointments
  • Manage waitlists and scheduled appointments, and reach out to fill scheduling gaps when cancellations occur
  • Review and monitor authorization requirements prior to scheduling appointments
  • De-escalate situations involving dissatisfied customers and provide patient assistance and support
  • Participate in training and learning opportunities within the company
  • Monitor and optimize call center metrics to improve performance
  • Adhere to all company policies and procedures

Requirements

  • High School Diploma or Equivalent
  • Customer Service Experience
  • Healthcare industry experience preferred

Benefits

  • Health Insurance
  • Healthcare Savings Account & Flexible Spending Account
  • Dental & Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401K
  • Paid Time Off (PTO)

Equal Opportunity Employer

MySpot is an Equal Opportunity Employer for Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.



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