Counter Sales

2 months ago


Charlottesville, United States Johnstone Supply Full time
Job DescriptionJob Description

Counter Sales & Storefront Duties

·       Answer incoming telephone calls and greet store customers. Manage multiple customers interactions simultaneously while maintaining a friendly and professional manner.

·       Assist with system or product troubleshooting and answering technical questions.

·       Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.

·       Enter sales orders in point-of-sale computer system for invoicing or cash payments. Process customer returns and warranties following company guidelines.

·       Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.

·       Adhere to company pricing and credit guidelines.

·       Communicate unexpected increases or decreases in product demand and inventory to purchasing or management.
 

Client Experience & Engagement Duties

·       Develop good working relationships and rapport with customers.

·       Utilize questions and active listening to assist customers, identify their needs, recommend products, and secure sales.

·       Educate prospective customers on the variety of products available for sale and the benefits of shopping at Johnstone Supply

·       Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.

·       Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

·       Uncover and communicate sales lead information to outside sales staff and management.

Education, Experience, and Job Specific Skills

Required:

·       High School Diploma / GED OR equivalent combination of education and experience.

·       Basic computer skills (e.g., Email programs, Internet browsers).

 

Preferred:

·       Experience with computer or barcode driven inventory management systems.

·       Demonstrated understanding and application of effective sales strategies and techniques.

·       Skill in using point-of-sale computer systems to locate information and process transactions.

·       General knowledge of HVACR products, concepts, and the industry as a whole.

Physical Demands & Work Environment

·       Ability to lift to 75 pounds climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.

Most work is performed in a climate-controlled retail setting where noise levels are low-to-moderate. Warehouse environment is climate-controlled but may be open to dust/dirt.



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