Sales Counter Associate

2 weeks ago


Charlottesville, Virginia, United States Johnstone Supply Full time
ABOUT US

Johnstone Supply is a premier distributor of HVACR products, committed to delivering exceptional customer service and high-quality merchandise.

POSITION SUMMARY

Sales Counter & Customer Service Representative

  • Assist customers via phone and in-person with product inquiries and support.
  • Effectively manage multiple customer interactions while ensuring a welcoming atmosphere.
  • Utilize various resources to research and provide product solutions for customers.
  • Process sales transactions and manage returns in accordance with company guidelines.
  • Ensure the showroom is well-stocked and visually appealing.
  • Relay changes in product demand to management for inventory adjustments.

CUSTOMER RELATIONS

  • Foster strong relationships with clients and offer tailored product suggestions.
  • Address customer inquiries promptly and resolve any concerns with professionalism.
  • Work collaboratively with outside sales teams to share lead information.

QUALIFICATIONS

  • High School Diploma or equivalent is required.
  • Basic proficiency in computer applications.
  • Experience with inventory management systems is a plus.
  • Familiarity with HVACR products and industry standards is advantageous.

PHYSICAL REQUIREMENTS

  • Capable of lifting up to 75 pounds and performing various physical tasks.
  • Work in a controlled retail environment.


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