Sales Counter Associate
2 weeks ago
Johnstone Supply is a premier distributor of HVACR products, committed to delivering exceptional customer service and high-quality merchandise.
POSITION SUMMARYSales Counter & Customer Service Representative
- Assist customers via phone and in-person with product inquiries and support.
- Effectively manage multiple customer interactions while ensuring a welcoming atmosphere.
- Utilize various resources to research and provide product solutions for customers.
- Process sales transactions and manage returns in accordance with company guidelines.
- Ensure the showroom is well-stocked and visually appealing.
- Relay changes in product demand to management for inventory adjustments.
CUSTOMER RELATIONS
- Foster strong relationships with clients and offer tailored product suggestions.
- Address customer inquiries promptly and resolve any concerns with professionalism.
- Work collaboratively with outside sales teams to share lead information.
QUALIFICATIONS
- High School Diploma or equivalent is required.
- Basic proficiency in computer applications.
- Experience with inventory management systems is a plus.
- Familiarity with HVACR products and industry standards is advantageous.
PHYSICAL REQUIREMENTS
- Capable of lifting up to 75 pounds and performing various physical tasks.
- Work in a controlled retail environment.
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