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Order Entry Specialist
3 weeks ago
Job Description
We are seeking a detail-oriented, organized individual to join our team as an Order Entry Specialist. In this role, you will have the responsibility for processing incoming orders, ensuring accuracy and efficiency in data entry. As an Order Entry Specialist, you will play a critical role in ensuring our customers receive their orders on time and according to specifications.
Responsibilities
- Accurately input customer orders into our order management system, ensuring all information is correct and up-to-date.
- Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
- Process orders in a timely and efficient manner to meet customer delivery expectations.
- Monitor order status throughout the fulfillment process and work with production personnel to ensure timely delivery.
- Collaborate with various departments including sales, design, and production to ensure timely order fulfillment and delivery.
- Resolve any issues that arise with customer orders.
- Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.
Requirements
- Experience as an order entry specialist or similar position with experience in customer service or related fields
- Advanced proficiency in Microsoft Office applications and order entry systems
- Excellent attention to detail and accuracy in data entry
- Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously
- Strong communication and customer service skills to build positive relationships with customers
- Ability to work independently as well as part of a team
- Comfortable working in a fast-paced environment with tight deadlines
- Speaking Spanish is an advantage, but not a requirement.
If you are a self-starter with a strong work ethic, excellent attention to detail, and a passion for customer service, we encourage you to apply for this position. The Order Entry Specialist will play a critical role in ensuring seamless order processing and quality customer experiences.
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