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Job DescriptionJob Description

AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units. The four distinct operating units owned by AMTRACO are:

EPSI – a distribution company servicing the surface finishing industry with presence in all major global markets.

STM – a manufacturer of pressure sensitive adhesive tapes

FAST – a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.

SBM – a commercial real estate company that buys, develops, and leases commercial real estate.

 

Position Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating to customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Thorough product knowledge so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with sales managers and sale reps as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

CSR Requirements:

  • Ability to remain calm when customers are stressed or upset.
  • Proficient with computers, specifically Microsoft 365 Suite
  • Experience working with customer support

Education Requirements:

  • High School Diploma or equivalent
  • Associates degree and/or bachelor’s degree preferred

Company Benefits:

  • Competitive Salary
  • Earned Vacation & Personal Time Off
  • Paid Holidays
  • Medical, Dental, and Vision
  • 401 (K) with company match program

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