Sales Customer Care Representative
2 months ago
Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that...
- Weekly pay with monthly commissions
- No cap on earning potentional
- Paid Time Off and flexible scheduling
- Health insurance and wellness plans
- Free employee assistance program
- 401K program with a company match
- Tuition reimbursement program
- Catered lunches on Saturdays
- Employee discounts on sales and service
- Paid training
Qualifications
- At least one previous customer service role
- Previous work with Vin Solutions is a plus
- Excellent verbal and written communication skills
- Strong computer skills Microsoft Word, Excel, and Outlook
- Time management, prioritization skills, and ability to multitask
- Ambitious, goal-oriented mentality and eagerness to improve
- Excited by the concept of teamwork
- Valid driver's license
- Answer incoming customer calls and establish follow-ups with new and existing customers
- Respond quickly to internet and live chat inquiries that come through out database
- Assist sales personnel with their customer communications and deliver messages promptly
- Become an expert on our products and services to ensure accurate information is being shared with the customer
- Seek out no-show appointments and reestablish the communication
- Follow up with customers after they visit the dealership
- Maintain Customer Success Index at or above company standards
Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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