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Customer Service Representative
2 months ago
JOB REQUIREMENTS: At AriensCo, we build more than exceptional products - we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly. We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We're corporate, without being ""corporate."" Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you'll always have the freedom to create and contribute. Our company vision is ""Passionate People, Astounded Customers."" Quite simply: it revolves around people Speaking of people, you're not just employee #1,762 to us. You're family and your role is invaluable. Without exceptional people, we can't continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community. Job Description: AriensCo is currently seeking a friendly, motivated Customer Service Rep. This positions can be located any any one of our AriensCo US locations. DAY TO DAY... Responsible for order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies This position is responsible for external and internal order processing, RMA's, product registration support, dealer locator support This position is responsible for successful communication in support of the customer with the internal teams of TAC, DC staff and sourcing Successfully apply field promotions ensuring pricing and terms are executed correctly Communicate process and system issues related to order processing to leadership Will have knowledge of credit card order processing and all processes related to these transactions Ability to work both independently and as a team to effectively meet goals and service levels Ability to make decisions and solve problems with leadership direction Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures. The ability to support special projects and additional duties as assigned The ability to multi-task or change direction on short notice Actively attend and participate in required trainings Stay current with system and product information, changes and updates Will be responsible to identify and implement process improvements for... For full info follow application link. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8613A3025EF44894
