Technical Support Specialist

2 months ago

San Diego, United States Hi! Tech Full time
Job DescriptionJob Description

Hi Tech, a NYC-based IT and technology consultancy, is looking for a sharp, energetic, highly versatile, and friendly tech professional to join our team in San Diego

Key Responsibilities

Our newest team member will play a critical role in maintaining clients' IT systems, upholding rigorous compliance and information security standards, and providing top-notch support to end-users, primarily remotely from our office in downtown San Diego. This role requires a blend of technical expertise, problem-solving skills, and a keen understanding of regulatory requirements and best practices in information security and compliance.

Compliance and Information Security:

  • Developing, implementing, and enforcing information security policies and procedures to safeguard sensitive data and systems;

  • Conducting regular security audits and vulnerability assessments to identify and mitigate risks;

  • Ensuring compliance with relevant regulatory requirements, such as NIST 800-X, CIS, PCI, CSF, GDPR, HIPAA, or other industry-specific standards, etc.

  • Providing training and support to employees on security best practices and compliance requirements;

  • Staying current with emerging security threats and industry trends and recommend improvements to enhance security posture.

Systems Administration:

  • Configuring and administering SaaS applications (e.g., Google Workspace, Atlassian Suite, Zoom, Dropbox, Slack, 1Password, Jamf, Active Directory, etc.);
  • Creating and maintaining user accounts, permissions, and security settings in accordance with company policies;
  • Monitoring system performance, ensuring system availability, and performing regular backups and disaster recovery tasks;
  • Performing routine maintenance and updates to ensure system security and performance for clients;
  • Analyzing existing technology-related pain points and providing effective and budget-conscious recommendations and reasoning to our client's management team;
  • Onboarding and offboarding of clients' team members - in a friendly, professional, and sensitive manner.

Technical Support:

  • Providing exceptional technical support to end-users, addressing hardware, software, and network issues promptly and effectively;

  • Diagnosing and resolving technical problems related to desktops, laptops, printers, and peripherals on MacOS, iOS, iPadOS, and Windows devices;

  • Striving for ego-less, excellent communication with clients and team members;

  • Analyzing existing technology-related pain points and providing effective and budget-conscious recommendations and reasoning to our client's management team;

  • Managing vendor relationships (and performing contract reviews);

  • Performing device enrollment and asset management;

  • Creating/maintaining processes and documentation;

  • Documenting, tracking, and following up on support issues to ensure timely resolution;

  • Providing detailed, accurate, and timely reporting of work completed for client deliverables.

A successful candidate:

  • Loves technology and supporting end-users through IT challenges;

  • Is well-versed in all things IT and tech-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplines;

  • Takes initiative, is proactive, and self-motivating with a strong desire to make a mark on the organization;

  • Strives for ego-less, excellent communication with clients and team members;

  • Has high empathy for end-users, with the ability to explain complex technical ideas to a non-technical audience;

  • Expertly manages time prioritizing requests for support from end-users with project deliverables;

  • Commits to constant professional development and growth;

  • Is excited to collaborate with San Diego and NYC-based colleagues;

  • Extremely detail-oriented, with strong problem-solving skills and the ability to troubleshoot complex technical issues;

  • Project manages complex, nuanced issues, end-to-end, and works successfully with limited supervision;

  • Deep-dives into research and finds fixes when faced with unfamiliar technical hurdles or blockers; and,

  • Is highly-personable

Desired Qualifications:

  • Bachelor’s degree or equivalent work experience;

  • 3-5+ years of post-collegiate technical experience;

  • InfoSec & Compliance Certifications, including CompTIA Security+, CISA, CISSP, etc;

  • Hands-on experience with security tools and technologies (e.g., firewalls, intrusion detection systems);

  • Familiarity with compliance regulations and standards (e.g., GDPR, HIPAA) and internal compliance training tools (KnowBe4, etc.);

  • Deep knowledge of Google Workspace for Business;

  • Understanding of basic audio hardware (mics, mixers, etc.);

  • Knowledge and understanding of interoperability (and limitations of) all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.);

  • Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols;

  • Ability to troubleshoot Wi-Fi and wired network connectivity and to improve overall network performance and security;

  • Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladder;

  • Must be trustworthy and maintain the confidentiality of all sensitive client data (able to sign NDAs as required).

Company DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.

We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.

So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business

Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.

We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 5%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, and CitiBike membership, all paid for by the company.Company DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r
\r
We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r
\r
So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business\r
\r
Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r
\r
We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 5%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, and CitiBike membership, all paid for by the company.

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