Support Specialist

2 weeks ago

Allentown, United States Quality Solutions Nationwide Inc. Full time $12
Job DescriptionJob Description

Join Our Team as a Support Specialist

***This is a Remote role***

Are you an organized, detail-oriented professional with a knack for multitasking and a passion for helping others? We are looking for a dedicated Support Specialist to join our dynamic team In this role, you will play a crucial part in supporting both our customers and internal team by handling a variety of administrative and clerical tasks.

Key Responsibilities:

  • Data Entry & Documentation: Accurately enter data and maintain detailed records in our systems, ensuring all information is up-to-date and easily accessible.
  • Phone & Email Communication: Answer and make phone calls to customers, vendors, and internal team members, followed by drafting and sending professional emails.
  • Salesforce Management: Ensure that Salesforce is consistently updated with all call and email details, keeping our CRM system accurate and current.
  • File & Inventory Management: Organize and manage files and inventory, ensuring everything is in order and readily available when needed.
  • Document Preparation: Draft correspondences, formal documents, and edit simple floor plans to provide to the necessary recipients.
  • Order & Service Management; Place orders for services and equipment, track progress, and update records once work is completed.
  • Research & Troubleshooting: Conduct independent research to assist with various tasks and troubleshoot customer issues over the phone, escalating when necessary.
  • Follow-up & Issue Resolution: Call in repair tickets to providers, and diligently follow up on repairs until they are resolved, keeping both customers and providers informed.

Qualifications:

  • Experience: 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role.
  • Technical Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Paint. Ability to type at least 40 WPM.
  • Communication: Exceptional oral and written communication skills, with strong attention to spelling, grammar, and punctuation.
  • Organizational Skills: Strong ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
  • Attitude & Teamwork: A positive, can-do attitude and a team player who is self-driven and able to meet deadlines independently.

Why Join Us?

  • Growth Opportunities: Be part of a supportive team where your contributions are valued and opportunities for professional growth are abundant.
  • Collaborative Environment: Work in a positive and collaborative environment where teamwork and communication are key.
  • Make an Impact: Play an essential role in ensuring smooth operations and excellent customer service, contributing to the success of the entire team.

Schedule: 

  • 7am-4pm M-F
  • 1 hr. lunch break

Ready to take the next step in your career? Apply now to become a part of our team and help us continue delivering exceptional service and support

Company DescriptionQuality Solutions was established in 2005, and incorporated in 2012. Quality Solutions has continued growth year-over-year. We are a debt-free company located in a professional office complex in Elk Grove. This is "in office" Monday-Friday 8am-5pm, this is not remote or hybrid. We have a positive, fun, upbeat culture. We have company events and regular staff meetings. If you want to go from "Good to Great" let's talkCompany DescriptionQuality Solutions was established in 2005, and incorporated in 2012. Quality Solutions has continued growth year-over-year. We are a debt-free company located in a professional office complex in Elk Grove. This is "in office" Monday-Friday 8am-5pm, this is not remote or hybrid. We have a positive, fun, upbeat culture. We have company events and regular staff meetings. If you want to go from "Good to Great" let's talk

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