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Application Support Specialist

5 months ago

Allentown, United States Sun Technologies Full time

Job Title : Application Support Specialist Required Skills : iSolved, Kronos/SaaSHR, Paycom, Quickbooks, Paylocity, Paycor or UltiPro Location : Allentown,Pennsylvania **Job Description**

**Responsibilities:**

Analyze support tickets directly related to various HCM platforms, providing a prompt resolution, or timely escalation of issues to a Tier 2 specialist or 3rd Party Partner Support as needed

Assist users with logon issues on all HCM, Payroll and Self Service Platforms

Maintain understanding of User Security and ensure strict procedures followed when configuring access for Client and Employee Self Service user roles

Maintain basic understanding of system functionality for all HCM Modules such as Payroll, Time & Attendance, Benefits, HR/Workflows, Applicant Tracking, etc to provide application support to both internal and external customers

Maintain knowledge on system reports to provide answers to basic reporting questions (such as data questions, filter/sort options, and Which report do I use to see type questions)

Providing guidance to client users managing their employee self service portal

Other Support functions as required by the business

**Education and Experience:**

Required: Associates Degree or equivalent relevant work experience

Demonstrated experience in a technical support type role

Intermediate to Advanced knowledge of Microsoft Office products, especially Excel

Prior experience with iSolved, Kronos/SaaSHR, Paycom, Quickbooks, Paylocity, Paycor, UltiPro or similar systems is a plus

Experience : 1-2 Years