Program Specialist

2 months ago

Fort Wayne, United States Fort Wayne Housing Authority Full time
Job DescriptionJob Description

Summary

The primary purpose of this position is to support the Assisted Housing Programs Department with processing and determining applicant eligibility status. The incumbent receives applications, verifies information, determines initial eligibility and continued eligibility, notifies applicants of the decision rendered, and assists with providing additional services to the participants.

All activities must support the Fort Wayne Housing Authority (“FWHA” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

  • Greets incoming residents and potential clients by assisting with the completion of all documentation necessary for the application process.
  • Receives and responds to inquiries (telephone and in-person) from applicants, residents, landlords, and community organizations when appropriate.
  • Receives and reviews applications from potential residents; interviews applicants; investigates and verifies information received; and determines housing eligibility.
  • Establishes and maintains filing system and clerical procedures for applications, certifications, and interims; verifies all data and changes reported by the participants; enters and retrieves data from the system, ensuring accuracy and completeness of information.
  • Verifies accuracy of data obtained from residents and applicants (e.g. family composition, income, assets, and medical expenses) during initial application and annual interview; establishes eligibility of applicants and of residents for continued occupancy; and accesses criminal and credit checks.
  • Prepares residents for continued eligibility through the completion of necessary documentation and recertification appointments.
  • Interviews residents on an annual basis and makes interim rent determinations as requested; calculates rent increases including retroactive rent increases or credits where applicable; ensures rent charges are accurate; forwards necessary documents to resident and landlord.
  • Explains rent calculation to participants and assists with completion of recertification materials as assigned; prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
  • Recommends termination of participants following established guidelines and regulations as needed.
  • Determines continued eligibility for the program and investigates fraud; serves as the first step in the hearing process, reviews file for accuracy of information supplied for cancellation, and makes the first determination whether a hearing will be necessary.
  • Ensures compliance with Enterprise Income Verification (EIV) and Section 8 Management Assessment Program (SEMAP) requirements.

 

Education and/or Experience

· High School Diploma or GED equivalent and a minimum of 2 years’ experience application intake and maintenance.

· An equivalent combination of education and experience may be considered.

· Must possess a valid state issued driver’s license and be insurable under the Authority’s plan.

 

Technical Skills

· To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook).

· Must have the ability to learn other computer software programs as required by assigned tasks.

· Must obtain certifications in HCVP Eligibility, Rent Calculation, Occupancy and Enterprise Income Verification

· (EIV), and PIH Information Center (PIC) within 1 year of employment.

 

 

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