POS Support Specialist w/ Deskside Support- Contract ends in January

4 weeks ago

New York, United States AXA Professionals Full time
Job DescriptionJob Description

​​​​​​*** POS (Point of Sale) Experience a MUST ***

  • College Degree or equivalent IT Schooling a MUST **
  • Must be able to pass a background screen
  • Must be able to work Friday through Tuesday

Two Techs needed:

Tech 1 - Shift – Friday through Tuesday 8am to 5pm with occasional possible swing shift if necessary

Tech 2 - Shift – Friday through Tuesday 4PM to midnight with occasional possible swing shift if necessary

Title: POS Support Specialist with Deskside Support

  • 3 Years IT Experience
  • Must of POS Experience
  • Hospitality Industry Preferred.
  • Windows 10/11
  • Great Customer Service Skills
  • AV Experience (Best Buy geek squad level)
  • Network Cabling experience.
  • Service Now Ticketing System
  • Must have College Degree
  • Must be able to lift 50 lbs.

 

Responsibilities:

  • POS Support on various hardware and software
  • POS Troubleshooting and Repair
  • Provide Windows, software, and hardware support, onsite in a corporate environment
  • Diagnose and repair printers
  • Setup, configure, and test hardware and software components;
  • Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;
  • Maintain technical knowledge related to our suite of hardware and software product lines including POS Systems
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Provide 'White Glove' support for senior leadership and VIPs
  • Maintain a professional demeanor around celebrity personnel
  • Guide and mentor team members advanced technical level procedures
  • Experience using ticketing systems (Viva ticketing systems a plus)
  • Other duties as assigned

Requirements:

  • +2 years corporate deskside support or equivalent experience
  • Ability to work independently with little to no supervision
  • Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision
  • Capable of walking long distances
  • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule
  • Ability to maintain composure while handle challenging, dynamic, rapid-response user support
  • Experience with Microsoft Office / Office 365 suite
  • Expertise in Microsoft Office, various Windows operating systems, and networking;
  • Good written and oral skills;
  • Must be able to pass a Criminal Background Check;
  • Ability to manage and prioritize multiple tasks while in the office or in the field;
  • Experience in configuration, installation, training and support of hardware or software products.

Tools Required: Tool Kit

 

 

Company DescriptionFounded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.Company DescriptionFounded in 2001, AXA Professionals has been mobilizing high quality IT technicians across the US and Canada that have a commitment to providing white glove customer service resolving issues in hours, not days. With a long-term placement division as well as a dispatch division, AXA Professionals provides 24/7 customer service that allow our clients to focus on their core business while leaving their IT concerns to us. Come join our team and give yourself the opportunity to grow us.

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