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IT Support Specialist

3 months ago

New York, New York, United States teamworkonline Full time

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

LEGENDS ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
  • Re-imagined dining experiences to delight local foodies
  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory (OWO) provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination -- including special interactive experiences and dining options, plus a sit-down restaurant.

THE ROLE

The IT Support Specialist is a customer service-focused, flexible, role. Requirement for being successful in this role are solid analytical and problem-solving skills, a proven ability to organize, manage, and complete multiple tasks efficiently, strong verbal and written communication skills, and the ability to work independently. The IT support specialist must be able to interface with internal and external stakeholders equally effectively. The role reports to the Director of IT Operations.

ESSENTIAL FUNCTIONS

  • Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior daily opening of the operation
  • Provide technical support for Point of Sales Ticketing and POS hardware/software
  • Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
  • Oversee software maintenance of various POS, AV, and computer applications
  • Ensure replacement of defective POS and related hardware
  • Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
  • Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
  • Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
  • Ensure Legends' IT infrastructure is maintained in line with company standards
  • Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
  • Work with outside partners on implementation, maintenance and support of desktop
  • Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
  • Maintain a high level of system support to end-users at all times
  • Responsible for communicating and promoting IT standards and ensure they are followed in their facility
  • Ensure good systems documentation is maintained

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty, outlined above, at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Minimum of 1-3 years of IT focused experience
  • 3+ years of application support experience in an environment with more than 200 users
  • BS/BA with relevant work experience preferred
  • Excellent knowledge and experience of supporting PC and/or POS system hardware
  • Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
  • Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
  • Ability to motivate a team to work together in a most efficient manner
  • Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
  • Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
  • Flexibility to be work weekends and to work before, during and after all events (including late nights and weekends)

COMPENSATION

$25 - $30/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k)

WORKING CONDITIONS

ON-SITE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

ExperienceRequired
  • 1 - 3 years: Time spent in like/similar role
EducationRequired
  • Bachelors or better in Computer Science or related field
BehaviorsRequired
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Functional Expert: Considered a thought leader on a subject
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
MotivationsRequired
  • Self-Starter: Inspired to perform without outside help
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Preferred
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals