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Director of Hospitality

3 months ago

Des Moines, United States Lakeside Hotel Casino Full time
Job DescriptionJob Description

At Lakeside, we're more than just a company. We pride ourselves on being personable, loyal, and friendly, both with our customers and our employees. Every team member is dedicated to enhancing our guests' satisfaction by fostering relationships and delivering exceptional service at a great value. We create a convenient, welcoming, and casual atmosphere for everyone who walks through our doors.

As the Director of Hospitality, you will oversee all aspects of our Hotel and Food & Beverage operations. You'll lead a team committed to excellence, manage daily activities, and drive the success of our hospitality services.

Key Responsibilities:

  • Lead and manage the Hotel and F&B departments.
  • Develop and execute strategic operating plans.
  • Create and manage budgets, monitor forecasts, and achieve operational goals.
  • Foster a positive team culture and develop staff.
  • Ensure team members consistently demonstrate proactive service.
  • Analyze and improve guest satisfaction.
  • Optimize labor productivity based on real-time business needs.
  • Ensure compliance with laws, regulations, and company policies.
  • Develop staff skills and manage performance.
  • Maintain compliance with the Iowa Racing and Gaming Commission and other regulations.
  • Obtain and maintain a valid gaming license.
  • Work flexible hours, including nights, weekends, and holidays.
  • Act as Manager on Duty periodically.
  • Oversee staffing, training, performance appraisals, and employee relations.

Skills and Abilities:

  • Effective communication in English.
  • Proficiency in Microsoft Office and basic computer skills.
  • Strong mathematical skills.

Qualifications:

  • BS degree and five years of related experience.

Employee Benefits:

  • Paid rest and meal breaks
  • PTO earned each pay period
  • Paid Holidays
  • Medical, Dental, Vision, and Virtual Doctor Visits
  • 401(k) with Company Match
  • Free $25K Life Insurance
  • Optional coverages: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
  • Free Employee Assistance Plan, including legal guidance, counseling sessions, and more
  • Employee Discounts, Team Celebrations, Awards, and more

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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