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Helpdesk Support Technician

1 month ago

Kansas City, United States Safe Haven Security Full time
Job DescriptionJob Description

At Safe Haven Security, we are more than just a home security company We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

Position Summary
Safe Haven Security is seeking a highly skilled and motivated Helpdesk Support Technician to join our team. The ideal candidate will provide exceptional technical support to our users, ensuring their IT issues are resolved efficiently and effectively.

In this role you will:

  • Provide first-level support for hardware and software issues via phone, email, and in-person
  • Troubleshoot and resolve technical problems related to computers, printers, networks, and software applications
  • Document and track all support requests using our ticketing system
  • Escalate complex issues to senior technicians or relevant departments as needed
  • Assist in the setup and configuration of new hardware and software
  • Maintain and update user accounts and permissions in various systems
  • Conduct training sessions for end-users on software applications and best practices
  • Stay current with new technologies and IT trends to better assist users

Why Join Safe Haven?

  • Weekly pay and uncapped commissions
  • Paid Time Off (PTO) program and paid holidays
  • Medical, Dental, Vision, 401k, and Life Insurance Coverage
  • Employee Assistance Program (EAP)
  • Recognized by Newsweek’s “America’s Greatest Workplaces”
  • Safe Haven is the largest employee-based ADT Authorized Dealer

To be successful in this role, you should have:

  • Strong knowledge of Windows and macOS operating systems
  • Familiarity with networking concepts and troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Proficiency in working independently as well as collaboratively within a team

What Safe Haven requires in a candidate:

  • High School diploma or equivalent
  • 1-2 years of experience in a helpdesk or technical support role
  • Must be able to lift up to 30lbs
  • Experience with Microsoft Office products and Active Directory

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company DescriptionSafe Haven Security Services LLC, ADT’s #1 Authorized Dealer, the nation’s leader for ADT-monitored smart home and security services. Headquartered in North Kansas City, Missouri we have over 2,500 employees in 110 metro areas in 43 states.

Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide.

Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.Company DescriptionSafe Haven Security Services LLC, ADT’s #1 Authorized Dealer, the nation’s leader for ADT-monitored smart home and security services. Headquartered in North Kansas City, Missouri we have over 2,500 employees in 110 metro areas in 43 states. \r
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Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide. \r
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Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.