Helpdesk - Support Services Tech
3 weeks ago
Description:
Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to lead level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.
Job Duties and Responsibilities:
Perform troubleshooting and repairs of Windows 10 as well as some Apple products.
Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers.
Perform troubleshooting and have a working knowledge of Office365.
Knowledge of accessing systems remotely via remote tools such as Teamviewer
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
Perform troubleshooting on mobile devices, iPhone/iPad and Android.
Work daily with internal customers via phone, and email, with the occasional walk ups.
Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.
Maintain positive, professional attitude always.
Other duties may be assigned as required.
Minimum Requirements
Education and Experience
Associate degree in related field of study preferred
Bachelor's Degree preferred
1-2 years of experience in MS Windows environment handling Level 1 calls
Certifications are preferred
Experience handling desktop and laptop break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience using ticketing systems, ServiceNow preferred
Experience managing and troubleshooting Windows 7 and 10 workstations
Knowledge, Skills and Abilities
Able to demonstrate superior customer service skills.
Able to communicate and translate complex technical topics into easy to understand concepts.
Able to communicate clearly and effectively, both verbally and in writing.
Able to clearly document technical processes.
Able to proficiently manage and troubleshoot Microsoft desktop operating systems.
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution.
Working knowledge of Active Directory Users and Comp.
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Must be able to read, write and speak English
• Is this position onsite or remote?
6 weeks of training in the office then go remote. We ask that any candidate be in the Kansas City area.
• What is the conversation salary? $46,000
Skills:
Support, Active directory, Windows 10, Help desk, Customer service, Sccm, Office 365, Servicenow, Outlook, remote support, remote troubleshooting, troubleshooting, o365, technical support, Mac support, network printer support, mobile devices, Windows 10 support
Additional Skills & Qualifications:
O365 Support
Windows 10
End User Troubleshooting
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Helpdesk - Support Services Tech
4 weeks ago
Kansas City, Missouri, United States TEKsystems Full timeSEEKING REMOTE HELP DESK TECHNICIAN - MUST BE LOCAL TO KANSAS/MISSOURIGeneral PurposeProvide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex...
-
Helpdesk - Support Services Tech
3 weeks ago
Kansas City, Missouri, United States TEKsystems Full timeSEEKING REMOTE HELP DESK TECHNICIAN - MUST BE LOCAL TO KANSAS/MISSOURIGeneral PurposeProvide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex...
-
Technical Support Analyst
5 days ago
Kansas City, Missouri, United States Community Blood Center of Greater Kansas City Full timeOverview The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment...
-
Measure Tech
5 days ago
Kansas City, Missouri, United States Home Depot Full timeThe Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standard Customer Service, Leadership, Customer Experience, Tech, City, Technician, Retail, Healthcare
-
IT Student Intern
5 days ago
Kansas City, Missouri, United States HOK Full timeJob Description We are currently seeking an IT Student Intern to join our team in Kansas City This role is an in-office role on Tuesday, Wednesday and Thursdays each week. As an IT Student Intern, you are responsible for performing basic IT assignments by receiving specific and detailed instruction as to tasks required and results expected. Responsibilities...
-
Support Services Specialist
2 months ago
Kansas City, Missouri, United States Department Of The Army Full timeSummary About the Position: Serves as Support Services Specialist for the U.S Army Recruiting Command (USAREC). Supports the administrative and logistical functions in the areas of Facilities and Fleet Management. DutiesCoordinates with Corps of Engineers and the General Services Agency (GSA) to resolve issues pertaining to facilities and motor vehicle...
-
Kansas City, Missouri, United States Saint Luke's Health System Full timeJob DescriptionThe Opportunity: Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give you the opportunity to receive on the job training within the patient transportation, clinical patient sitter, and other support team roles by floating between departments as needed based on staffing and patient care needs....
-
Kansas City, Missouri, United States Saint Luke's Health System Full timeJob DescriptionThe Opportunity: Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give you the opportunity to receive on the job training within the patient transportation, clinical patient sitter, and other support team roles by floating between departments as needed based on staffing and patient care needs....
-
Surgical Tech PRN
3 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a Surgical Tech PRN you want with your current employer? We have an exciting opportunity for you to join Blue River Surgery Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsBlue River Surgery Center, offers a total rewards package that...
-
Certified Surgical Tech
3 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Certified Surgical Tech with Blue River Surgery Center you can be a part of an organization that is devoted to giving backBenefitsBlue River Surgery Center offers a total rewards package that supports the health, life, career and...
-
Certified Surgical Tech
4 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Certified Surgical Tech with Blue River Surgery Center you can be a part of an organization that is devoted to giving backBenefitsBlue River Surgery Center offers a total rewards package that supports the health, life, career and...
-
Surgical Tech PRN
4 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a Surgical Tech PRN you want with your current employer? We have an exciting opportunity for you to join Blue River Surgery Center which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsBlue River Surgery Center, offers a total rewards package that...
-
Kansas City, Missouri, United States Saint Luke's Health System Full timeJob Description The Opportunity: Looking to get some hands on clinical training and get your foot in the door at a major hospital healthcare system? Check out this job Saint Luke's North in Kansas City is seeking a Support Tech to join our team. This role will give you the opportunity to receive on the job training within the patient...
-
Certified Surgical OR Tech PRN
3 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a Certified Surgical OR Tech you want with your current employer? We have an exciting opportunity for you to join KC Surgicenter which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsKC Surgicenter, offers a total rewards package that supports the...
-
Certified Surgical OR Tech PRN
4 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a Certified Surgical OR Tech you want with your current employer? We have an exciting opportunity for you to join KC Surgicenter which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsKC Surgicenter, offers a total rewards package that supports the...
-
Pediatric Support Specialist
5 days ago
Kansas City, Missouri, United States Swope Health Services Full timeJoin Our Team as a Dedicated Pediatric Support Specialist!Primary Responsibilities:Assessing and monitoring individuals' adjustment to community living. Providing individual assistance to access various public services such as financial aid and medical support. Connecting individuals and families with community agencies for social, educational, and...
-
Surgical OR Tech PRN
4 weeks ago
Kansas City, Missouri, United States HCA Healthcare Full timeDescription IntroductionDo you have the PRN career opportunities as a Surgical OR Tech you want with your current employer? We have an exciting opportunity for you to join Surgicenter of Kansas City which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsSurgicenter of Kansas City, offers a total rewards package that...
-
Phlebotomist/Lab support tech
2 months ago
Kansas City, Missouri, United States Saint Luke's Health System Full timeJob DescriptionSaint Luke's Plaza is looking for a Phlebotomist, Lab Support Technician to support our lab team. In this role, you will have the opportunity to perform blood draws and process specimens. Our lab is a multi-disciplinary and collaborative team with diverse backgrounds and experience levels, which ensures our vision of being "The best place...
-
Phlebotomist/Lab Support Tech
3 weeks ago
Kansas City, Missouri, United States Saint Luke's Health System Full timeJob DescriptionSaint Luke's Plaza is looking for a Phlebotomist, Lab Support Technician to support our lab team. In this role, you will have the opportunity to perform blood draws and process specimens. Our lab is a multi-disciplinary and collaborative team with diverse backgrounds and experience levels, which ensures our vision of being "The best place...
-
Diesel Tech B
5 days ago
Kansas City, Missouri, United States Republic Services Full timeABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...