IT Support Specialist

5 days ago


Oklahoma City, United States OSTechnical Full time
Job DescriptionJob Description

IT Helpdesk Technician

Support the organization's IT systems and provide exceptional customer service.

 

Work Setup: On site.

Location: Oklahoma, OK

Job type: Direct hire

Salary: $22/hr-$25/hr

 

Responsibilities

Helpdesk Support

  • Set up and configure workstations, software, and updates
  • Connect and configure printers, monitors, and office equipment
  • Troubleshoot hardware and software issues
  • Support mobile devices (setup, configuration, troubleshooting)
  • Perform regular system maintenance and updates

Local and Remote Support

  • Provide helpdesk support for on-site and remote employees
  • Resolve technical issues using remote support tools
  • Ensure timely resolution of support tickets and document solutions

Office 365 Administration

  • Manage Office 365 accounts, licenses, and permissions
  • Support and train users on Office 365 applications

Project Assistance

  • Assist with IT projects, system upgrades, and migrations

 

Qualifications

  • Ability to work independently with attention to detail
  • Strong communication and multitasking skills
  • Proficient in Office 365 administration and remote support tools
  • Problem-solving skills and a commitment to continuous learning
  • Ability to lift at least 50 lbs when setting up workstations

 

Preferred Experience

  • 2-3 years in IT support or helpdesk roles
  • Relevant certifications (CompTIA A+, Network+, etc.)
  • Experience with cloud services and virtualization

 

Work Environment

Primarily office-based, with occasional after-hours work for maintenance or emergency support.



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