GIS HelpDesk

Company Background: RedCastle Resources is an innovative, employee‐friendly company providing Remote Sensing, GIS, and Information Technology support to the US Forest Service and other land management agencies. For over 21 years, RedCastle Resources has provided on-site support to the Geospatial Technology and Applications Center (GTAC), assisting National Forests, GTAC, Research Stations, and interagency partners by using advanced geospatial technologies for improved mapping, inventorying, and monitoring of natural resources.

Position Description: The GIS HelpDesk/Training Specialist is a RedCastle Resources contractor position within the Forest Service GTAC GIS HelpDesk/Training Group. The group is a small unit, thus, the selected candidate will be involved in all aspects of the development and delivery of GIS HelpDesk and Training services to application specialists across the agency. The successful candidate will have a strong background in GIS with extensive knowledge of current ESRI products including ArcGIS Desktop, ArcGIS Online, Scripting, , Spatial Analyst, 3D Analyst, and enterprise data services. The candidate should have experience in providing helpdesk type services including responding to questions related to software installation, configuration, licensing, troubleshooting desktop, web, and mobile GIS and GPS applications. Excellent communication skills are a must—including technical writing, verbal communication, and public speaking and presentation skills. The individual should have the experience, aptitude and skills to successfully develop curriculum and teach complex information to adult learners. The candidate must have an aptitude and be willing to learn and use the unit’s training development and HelpDesk software. The successful candidate must work well independently. They will be a good self‐learner and will be expected to teach and troubleshoot on subjects that are beyond their current technical competencies. Course delivery and HelpDesk services are almost exclusively via web conferencing so travel is minimal.

Preferred Education and Experience: Bachelor’s degree related to geography, GIS, remote sensing or physical/biological/environment/natural resource discipline with substantive coursework in geospatial analysis and modeling and 3 years relevant work experience; OR a graduate degree and 1 year relevant work experience.

Salary will be commensurate with qualifications and experience. This position offers a generous benefits package which includes health and dental insurance, company matching 401K and profit sharing, long and short term disability insurance, and paid vacation and holidays. A moving allowance may be provided.