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Membership and Chapter Relations Coordinator

2 months ago

Fort Washington, United States Association Of Black Psychologists Full time
Job DescriptionJob Description

The Membership and Chapter Relations Coordinator will provide strategic and tactical operations of membership and chapter functions of the association. Duties include, but are not limited to the following scope of work:

 

Scope of Duties

Membership Management

Customer Service

  • Serve as a point of contact for handling all facets of customer service to members and chapters, including general requests for information, process support and resolution of complaints.

Database Management

  • Manage the membership database, including programming of new features and maintenance
  • Serve as point of contact to database software provider

*Member Recruitment and Retention

  • Develop and implement annual campaigns for new member recruitment, and campaigns for renewal and retention of current members
  • Manage the schedule and facilitation of the annual membership dues renewal process, and process applications accordingly

Reporting

  • Manage the collection of member and chapter data for identifying and tracking trends
  • Generate monthly membership reports to show current status and identify trends
  • Manage the allocation (with accounting) and reporting of revenue from membership and chapter dues

Communications

  • Prepare and disseminate correspondence to members and chapters
  • Manage the online Therapist Referral Directory

Chapter Relations Management

  • Manage the chapter charter and renewal process
  • Manage chapter compliance
  • Manage the chapter license agreement process
  • Provide chapter development support
  • Prepare scheduled chapter compliance reports
  • Develop strategies to recruit and retain chapters

Programs and Activities

  • Collaborate with teammates to facilitate the annual elections process
  • Coordinate Continuing Education and Certification processes with support from the respective committees
  • Support coordination of the ABPsi Global Institute as pertains to database management, webinar scheduling and customer service

Annual Convention (Pre-Convention)

  • Manage set-up and programming of registration database to capture all registration categories, including sponsors and exhibitors
  • Prepare regularly scheduled conference registration reports for the National Convention Committee
  • Create and manage registration discount codes as needed
  • Manage volunteer registration process
  • Develop logistical plan for registration, to include:
    • Training for staff and volunteers
    • On-site staff schedule to include lunch breaks
    • Coordinate with Education and Training Committee for handling of onsite CE registration and payments
    • Coordinate with National Convention Committee for handling of ancillary events that require pre or on-site registration (i.e. chapter events)
  • Submit voucher for petty cash to Accountant for registration drawer

Annual Convention (On-site)

  • Serve as overall manager of the on-site registration desk
  • Manage registration volunteers

**Other duties as requested