Landscape Architecture Association Coordinator

2 days ago

Washington, Washington, D.C., United States American Society of Landscape Architects Full time
Job Summary

We are seeking a highly organized and detail-oriented Member & Chapter Services Coordinator to join our team at the American Society of Landscape Architects. This is a hybrid position with 2 days in our DC office, offering flexible work-from-home options.

Key Responsibilities
  • Provide exceptional customer service to members, subscribers, and volunteers, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist in the production of membership and Landscape Architecture Magazine renewal notices, ensuring accuracy and efficiency.
  • Research and provide information on ASLA membership, renewals, and subscriptions, maintaining data consistency in our Association Management System (AMS).
  • Collate and format new member and member milestones data for acknowledgement in our member newsletter, LAND.
  • Maintain volunteer leader information in AMS and enter annual updates.
  • Process paper membership applications, renewals, subscriptions, and product orders according to ASLA database standards.
  • Support data entry and administrative tasks for the ASLA membership team.
  • Educate members and prospects on the benefits and value of ASLA membership.
  • Uphold the values and culture of ASLA.
Requirements
  • 3 years of administrative experience, preferably in a nonprofit or association.
  • Associates or BA/BS degree preferred.
  • Strong skills using Excel to manage data and information in spreadsheets.
  • Excellent customer service, data entry, and written communication skills with attention to detail.
  • Comfortable with databases, data entry, and reporting.
  • Ability to prioritize and manage a workflow with interruptions and multiple projects.
  • Professional demeanor and ability to work in a team setting.
  • Strong technology skills, including Microsoft Office, MailChimp, and Survey Monkey.

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about landscape architecture and customer service, we encourage you to apply.

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