TeleSales and Retention Representative
4 weeks ago
Align your career goals with Verda Healthcare, Inc and we will support you all the way.
Position Overview
This TeleSales and Retention Representative – Bilingual is responsible for selling activities over the phone by assisting customers with information and resources about Medicare insurance products. This person will respond to inbound callers seeking information about plans and present the products and services that match the needs of the customer. This person will make outbound calls to leads to qualify prospects and make follow-up appointments as needed. If applicable, closes sales. This person must understand and adhere to all CMS guidelines and policies.
The TeleSales and Retention Representative – Bilingual reports to the Director of Sales as part of the Verda Health Plan of Texas growth and community, provider outreach team. This person would be hired and report to our office in Houston, TX.
Job Description · Provide quality customer service. Educates prospective members, designated family members, and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonically. · Provides follow-up with prospective members demonstrates active listening skills, determining the needs assessment and clarifying the customer’s wants versus needs and identifying and explaining the plan solution. · Consistently meets and/or exceeds the departmental KPI production standards, including quality, productivity, and adherence to schedule and attendance. This includes inbound call volume from our marketing efforts and outbound calls to members. · Responds appropriately and in a timely fashion to prospective member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, enrollments, and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issue. · Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed. This is a critical element of retention. · Participates in member calling projects as assigned by management to support the overall Verda Health Plan goal of membership retention. · Follows policies and procedures and job aids to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions. · Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Verda Health Plan operations, as documented in company policies and procedures. Follows all HIPAA requirements. · Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals. · Proactively engages and collaborates with other departments as required. · Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations. · Achieves individual performance goals established for this position in call quality, attendance, schedule adherence, and individual performance goals relating to call center objectives. Minimum Qualifications · Required: High School diploma or equivalent required. · Bilingual and fluent in English AND one of the following Chinese, Vietnamese, or Spanish · 3+ years call center or related TeleSales and/or customer service experience required. · 3+ years of prior experience re benefits, including Medicare Advantage Plans · Experience in the healthcare, insurance, or pharmacy industry is highly desirable. · Ability to maintain calm demeanor, including during charged situations. · Data entry and general computer skills required. · Effective communication (oral and written) skills. Professional /pleasant telephone manner required. · Professional /pleasant telephone manner required. · Ability to handle large call volume, while always providing excellent customer service · Demonstrated efficiency/effectiveness is an environment with a high call volume. Professional Competencies
- Integrity and Trust
- Customer Focus
- Functional/Technical Skills
- Written/Oral Communications
- Critical/Analytical Thinker
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Reliably commute or planning to relocate before starting work (Required)
Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds.
*Other duties may be assigned in support of departmental goals.
-
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob SummaryVerda Healthcare, Inc. is seeking a highly skilled TeleSales and Retention Representative Bilingual to join our team. As a key member of our sales and customer service team, you will be responsible for selling and promoting our Medicare insurance products to customers over the phone.Key ResponsibilitiesSales and Customer Service: Provide...
-
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob SummaryWe are seeking a highly skilled and bilingual TeleSales and Retention Representative to join our team at Verda Healthcare, Inc. As a key member of our sales and retention team, you will be responsible for selling and promoting our Medicare Advantage Prescription Drug (MAPD) plan to customers over the phone.Key ResponsibilitiesSales and Retention:...
-
TeleSales and Retention Representative Bilingual
1 month ago
Houston, United States VERDA HEALTHCARE, INC. Full timeBenefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Vision insurance Verda Healthcare, Inc has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a TeleSales and Retention Representative –...
-
TeleSales and Retention Representative Bilingual
2 months ago
Houston, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insurancePaid time offVision insuranceVerda Healthcare, Inc has a contract with the Center of Medicaid and Medicare Services (CMS) and Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan for 2024. We are looking for a TeleSales and Retention...
-
TeleSales and Retention Representative
2 days ago
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob SummaryWe are seeking a highly skilled and bilingual TeleSales and Retention Representative to join our team at Verda Healthcare, Inc. As a key member of our sales and customer service team, you will be responsible for selling Medicare insurance products to customers over the phone and providing exceptional customer service to ensure high levels of...
-
Telemarketing/ Inside Sales
2 weeks ago
Houston, United States HousePro Full timeJob DescriptionJob DescriptionHousePro is seeking a motivated and results-driven Telesales Representative to join our team. As a Telesales Representative, you will be responsible for reaching out to our existing customers to ensure customer satisfaction and promote our HVAC services. You will work closely with our Sales team to understand the features and...
-
Insurance Sales Representative
4 days ago
Houston, Texas, United States Advantage Health Full timeJob DescriptionAbout UsAdvantage Health is a leading health insurance agency that specializes in helping individuals and families navigate the complex world of healthcare insurance. Our goal is to provide our clients with the knowledge and resources they need to make informed decisions about their healthcare coverage.Our MissionWe are committed to delivering...
-
Health Insurance Sales Representative
4 days ago
Houston, Texas, United States Advantage Health Full timeJob DescriptionAbout UsAdvantage Health is a leading health insurance agency that specializes in helping individuals and families navigate the complex world of healthcare insurance. Our goal is to provide our clients with the knowledge and resources they need to make informed decisions about their healthcare coverage.Our MissionWe are committed to delivering...
-
Customer Support Representative
1 month ago
Houston, United States RRecruiter Pte Ltd Full timeAbout the Customer Support Representative Position We're in need of an experienced Customer Support Representative to provide excellent customer service and inspire this kind of outstanding service throughout the organization. Your primary goal will be to keep the department running in an effective, productive and profitable manner; and to increase customer...
-
Customer Service Representative
3 months ago
Houston, United States J.G. Wentworth Full timeOverview Customer Service Representative Schedule: Remote (TX & FL applicants only) This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people’s lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program....
-
Insurance Sales Representative
2 days ago
Houston, Texas, United States Truist Full timeJob SummaryWe are seeking a highly motivated and results-driven Insurance Sales Representative to join our team at Truist. As an Insurance Sales Representative, you will be responsible for prospecting new clients, quoting and selling new business, and cross-selling additional products and services.Key ResponsibilitiesProspect new clients and develop...
-
AT&T Account Representative
4 weeks ago
Houston, United States Diamond Advanedge inc Full timeJob DescriptionJob DescriptionWe are urgently hiring an AT&T Account Representative to start with one of the most ICONIC Houston business firms! We are a business development and account management firm located in the BEST city, Houston. Over the past decade, we have partnered up with brands that have become household names. As a result, we have directly...
-
AT&T Account Representative
1 week ago
Houston, United States Diamond Advanedge inc Full time $40,000 - $52,000Job DescriptionJob DescriptionWe are urgently hiring an AT&T Account Representative to start with one of the most ICONIC Houston business firms! We are a business development and account management firm located in the BEST city, Houston. Over the past decade, we have partnered up with brands that have become household names. As a result, we have directly...
-
Houston, United States IndyDog Full timeJob DescriptionJob DescriptionIndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales Representatives from the ground...
-
Service Customer Service Representative
3 months ago
Houston, United States Team Gillman Full timeJob DescriptionJob DescriptionRepresentatives for our Service Business Development CenterIf you love to win and are fiercely competitive, then don’t let this amazing opportunity pass you by. These newly appointed positions are in our platform office center located in the Spring area. No late nights, no early mornings or major holidays and you pick the...
-
Direct Customer Support Representative
7 days ago
Houston, United States Corral Consultants Full time $42,000 - $54,000Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer support background for a full-time Direct Customer Support Representative position. For this Direct Customer Support Representative position, their client has found that candidates who have worked in customer service industries excel as they have the people...
-
Call Center Representative
1 month ago
Houston, United States The LaSalle Group Full timeAre you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...
-
Call Center Representative
2 weeks ago
Houston, United States The LaSalle Group Full timeAre you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...
-
Customer Service Representative
3 weeks ago
Houston, United States Victory Transportation Systems Full timeDescription Division: Operations FLSA Status: Exempt General Description: The Customer Service Representative (“CSR”) is responsible for taking all customer calls, answering questions, assisting with concerns, and providing customers with updates. The representative will also receive, review and process orders to be dispatched. This position will report...
-
Retail Sales Representative
1 week ago
Houston, Texas, United States CDE Consulting Inc Full timeJob OverviewWe are seeking a highly driven and motivated Retail Sales Representative to join our team at CDE Consulting Inc. As a key member of our sales team, you will be responsible for representing our clients and some of the hottest brands in the technology and entertainment industry.Key Responsibilities:Develop and execute sales strategies to drive...