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Customer Support Representative

3 months ago

Houston, United States RRecruiter Pte Ltd Full time
About the Customer Support Representative Position

We're in need of an experienced Customer Support Representative to provide excellent customer service and inspire this kind of outstanding service throughout the organization.

Your primary goal will be to keep the department running in an effective, productive and profitable manner; and to increase customer satisfaction, loyalty and retention.
Customer Support Representative Responsibilities
  • Advance customer service experience, create engaged clients and promote organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Perfect service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Review statistics and compile accurate reporting
  • Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Manage resources and use available assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Customer Support Representative Requirements
  • Some Proven working experience as a customer service Representative
  • Expertise in providing customer service support
  • Great understanding of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Recognition of industry's latest technology trends and applications
  • Capacity to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
Job Type: Full-time, Part-time

Pay: From $23.00 - $30.00 per hour

Expected hours: No less than 40 per week

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • Day shift
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer Service: 1 years(Required)
  • Customer retention: 1 year (Preferred)