Bilingual Spanish Customer Service Representative
3 weeks ago
Position Details:
- Industry - Banking and Financial
- Title - Bilingual Spanish Customer Service Representative
- Duration - 6+ months
- Location - San Antonio, TX (Onsite)
- Pay - $15/hour to $19/hour
- Shift -
- Training: 8 AM - 4:30 PM – Monday - Friday
- Shift: 7:30 AM - 4:30 PM CST OR 7 AM - 4 PM CST OR 8 AM - 5 PM CST – Monday to Friday
- Contribute to the resolution of sensitive customer inquiries and complaints telephonically.
- Partner with management and other internal partners to resolve issues/complaints.
- Determine the appropriate course of action and document all phone interactions as well as the outcome of the resolution in the system of record.
- Provide support to internal and external customers in account management, operations, documentation, and technical support.
- 2+ years of customer service experience with strong verbal and written communication skills.
- Bilingual in Spanish is mandatory.
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