Bilingual Spanish Customer Service Representative

3 weeks ago


San Antonio, United States Collabera Full time
Job DescriptionJob Description

Position Details:

  • Industry - Banking and Financial
  • Title - Bilingual Spanish Customer Service Representative
  • Duration - 6+ months
  • Location - San Antonio, TX (Onsite)
  • Pay - $15/hour to $19/hour
  • Shift -
    • Training: 8 AM - 4:30 PM – Monday - Friday
    • Shift: 7:30 AM - 4:30 PM CST OR 7 AM - 4 PM CST OR 8 AM - 5 PM CST – Monday to Friday
Job Description:
  • Contribute to the resolution of sensitive customer inquiries and complaints telephonically.
  • Partner with management and other internal partners to resolve issues/complaints.
  • Determine the appropriate course of action and document all phone interactions as well as the outcome of the resolution in the system of record.
  • Provide support to internal and external customers in account management, operations, documentation, and technical support.
Required Skills:
  • 2+ years of customer service experience with strong verbal and written communication skills.
  • Bilingual in Spanish is mandatory.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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