Bilingual Customer Service Representative

3 weeks ago


San Jacinto, United States Kemper Full time

Bilingual Customer Service Representative Location(s): Phoenix, Arizona Details: Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Under direct supervision, receives and responds to customer and agents' inquiries, requests and complaints; furnishes information and provides accurate, courteous and efficient service to customers. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing. Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems. Provides information and works to address customer concerns. Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area. Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current. Process payments while maintaining proper cash handling procedures. Perform other related duties as assigned. MINIMUM JOB REQUIREMENTS: High School Diploma or GED required. Six months of Customer Service experience required. Prior insurance experience preferred. Bilingual in English and Spanish required. REQUIRED JOB SKILLS: Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc. Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience. Demonstration of strong customer service skills. Demonstration of effective oral and written communication skills. Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust. This is an in-office position. #J-18808-Ljbffr



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