Client Success Manager
4 weeks ago
The Opportunity
Rystad Energy is seeking a dynamic individual to join our New York-based Sales & Marketing team as a Client Success Manager. The role is one of several that work together as part of an account team to grow our client relationships in the region. Client Success Managers provide a critical service for the company's Sales & Marketing team. You will collaborate with various Account Managers on a portfolio of accounts to ensure each relationship is growing and developing. Tasks will include working directly with users and key stakeholders to embed existing services, uncover the need for new services, and maintain relationships across the organization. You will often act as first-line support for clients as their trusted partner and will be one half of an account team tasked with growing the company's revenues.
The successful candidate must be detail-oriented, an excellent communicator, and work flexibly as part of a multi-person team. Experience collaborating with multiple internal stakeholders and customer interaction is critical. Knowledge of the energy industry is highly desired. You will work with some highly demanding clients across the Energy, Financial, Government, and Consulting sectors, and must be able to work in a fast-paced environment.
Key Responsibilities
· Serve as primary post-sale point of contact to develop strong customer advocates and become a trusted advisor to our clients.
· Jointly define success criteria with clients by understanding their business challenges in order to best manage product adoption.
· Create and execute Engagement Plans that set the vision for onboarding, strategic adoption, and retention to align with the business needs and goals of the clients.
· Monitor client health, adoption metrics, and renewal metrics.
· Develop an understanding of Rystad Energy products and services to proactively increase clients’ adoption and expansion.
· Provide new client onboarding, including delivering engaging, customized product demos based on clients’ requirements.
· Discover opportunities for additional products and services.
· Collaborate with internal cross-functional teams to ensure clients’ technical/analytical needs are resolved in a timely manner.
· Partner with Account Managers to provide insights on client health with a focus on adoption, growth, and retention.
· Provide client feedback to internal teams, including Product Managers and Client Solutions.
· Participate in industry and networking events to grow the Rystad Energy brand.
· Maintain and leverage all client data and interaction records using internal sales tools (eg. CRM system).
· Contribute to the wider vision and strategy of the Client Success team.
Skills & Attributes for Success
· Bachelor's degree required.
· Experience in growing client satisfaction, adoption, and retention is highly desired.
· Experience working with database products or SaaS is an advantage.
· Energy and/or Financial background is required.
· Experience in teams with multiple stakeholders.
· Ability to prioritize and multitask, excellent organizational skills.
· Excellent written and verbal communication skills.
· Analytical mindset.
· Microsoft Office skills (Word, Excel, and PowerPoint).
What We Offer
· A global and quickly expanding international business culture.
· A diverse, dynamic, and highly skilled working environment.
· Development opportunities internationally.
· Competitive compensation package and bonus plan.
· 100% employer-paid healthcare premiums for you and your family.
· 5% 401(k) match.
· Four weeks of vacation time.
· Two team building trips a year.
Location
This position is located at Rystad Energy's New York office.
Application deadline: August 31, 2024
About Rystad Energy
Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent Energy research and business intelligence company providing data, tools, analytics, and consultancy services to clients exposed to the energy industry across the globe. Rystad Energy has a range of global databases and research products for companies in the Oil & Gas, Oilfield Services, and Renewables sectors, as well as Investors, Investment Banks and Governments. We also provide advisory services for our clients with capabilities across the Energy value chain.
Rystad Energy is a rapidly growing company providing the next generation analytical tools and advice for the industry. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement. Read more at www.rystadenergy.com.
EEO Statement
Rystad Energy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rystad Energy, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Rystad Energy, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rystad Energy, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
-
Client Success Manager
1 month ago
New York, New York, United States FundApps Full timeThe RoleThe Client Services team at FundApps consists of over 20 professionals specializing in Implementation, Client Success, and Client Experience, who work from our offices in London, New York, and Singapore. We have a passion for excellent client service and set the bar high. In seeking to expand the team further, we are looking for a Client Success...
-
Client Success Manager
3 weeks ago
New York, United States Aura Intelligence Full timeJob DescriptionJob DescriptionJoin a fast-growing tech start-upAura Intelligence offers an exciting opportunity for a Client Success rockstar to accelerate the growth of an innovative alt-data tech startup. We are looking for a driven and results-oriented Client Success Manager who understands the nuances of the consulting and financial services industries...
-
Client Success Manager
2 months ago
New York, New York, United States Amazon Advertising LLC Full timeAmazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions.We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Streaming TV.If you're...
-
Client Success Manager
1 week ago
New York, New York, United States Ramp Full timeAbout RampRamp is the premier platform for contemporary finance teams. By integrating corporate cards with expense management, bill payments, vendor oversight, accounting automation, and more, Ramp's comprehensive solution is crafted to save organizations both time and money, allowing finance teams to focus on delivering exceptional results.Our mission is to...
-
Client Success Manager
2 weeks ago
New York, New York, United States adm Promotions Full timeJob Overviewadm Group stands as a premier global marketing execution partner for some of the most renowned brands worldwide. Our mission is to craft impactful and sustainable brand experiences. We revolutionize marketing execution by integrating intuitive technology, our proficiency in managing intricate global supply chains, and a network of local...
-
Client Success Manager
2 weeks ago
New York, New York, United States adm Promotions Full timeJob Descriptionadm Group serves as a global partner in marketing execution for some of the most renowned brands worldwide. Our mission is to craft meaningful and sustainable brand experiences. We revolutionize marketing execution by integrating intuitive technology, our expertise in managing intricate global supply chains, and a network of local specialists...
-
Client Success Manager
2 weeks ago
New York, New York, United States adm Promotions Full timeJob Overviewadm Group serves as a worldwide marketing execution partner for some of the most renowned brands globally. Our mission is to create impactful and sustainable brand experiences. We enhance marketing execution by integrating intuitive technology, our expertise in managing intricate global supply chains, and a network of local specialists to empower...
-
Client Success Manager
6 days ago
New York, New York, United States Unisys Full timeJob SummaryWe are seeking a highly skilled and experienced Global Delivery Executive to lead the delivery of services to our clients. This role requires a strong understanding of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.Key ResponsibilitiesLead the global delivery of...
-
Enterprise Client Success Manager
6 days ago
New York, New York, United States Updater Full timeAbout the RoleWe are seeking a highly skilled Enterprise Client Success Manager to join our team at Updater. As a key member of our Client Success team, you will be responsible for guiding our top-tier clients through the onboarding process, setting the stage for adoption and advocacy.Key Responsibilities:Develop and execute customized onboarding plans for...
-
Client Success Manager
2 weeks ago
New York, New York, United States The Ladders Full timePosition OverviewThis is a full-time, permanent, remote-first role with occasional travel requirements. ABOUT THE LADDERSThe Ladders is dedicated to enhancing the job market by creating opportunities for professionals from diverse backgrounds. We focus on connecting early-career individuals with significant roles in various sectors, ensuring that our...
-
Agency Client Success Manager
2 weeks ago
New York, New York, United States The Ladders Full timeJoin The Ladders as an Agency Client Success ManagerWe are thrilled to announce an exciting opportunity for an Agency Client Success Manager to become a vital part of our expanding team. In this role, you will lead and oversee the Agency Client Success team, ensuring the management of our agency revenue across North America and EMEA.Your...
-
Client Success Manager
2 weeks ago
New York, New York, United States Amazon Advertising LLC Full timeAbout Amazon AdvertisingAmazon Advertising operates at the intersection of eCommerce and advertising, providing a diverse range of advertising solutions.We collaborate with advertisers to connect with Amazon customers across our owned platforms, high-quality external sites, and numerous devices.Role OverviewWe are seeking a results-driven Account Manager who...
-
Enterprise Client Success Manager
2 weeks ago
New York, New York, United States Darktrace Limited Full timeCompany OverviewFounded by experts in mathematics and cyber defense, Darktrace Limited stands as a pioneer in AI-driven cybersecurity solutions. Our mission is to safeguard organizations from the most intricate cyber threats, including ransomware and cloud-based attacks, serving over 9,000 clients globally.Role OverviewAs a Senior Customer Success...
-
Client Success Manager
1 week ago
New York County, New York, United States Rokt Full timeAbout Rokt:Rokt is a rapidly growing leader in the ecommerce sector, focused on enhancing the value of every transaction by ensuring relevance at critical moments during the purchasing process.Our AI-driven relevance platform, combined with an extensive ecommerce network, facilitates billions of transactions globally. We are proud to have achieved a...
-
Enterprise Client Success Manager
3 days ago
New York, New York, United States Updater Full timeAbout the RoleWe are seeking a highly skilled Enterprise Client Success Manager to join our team at Updater. As a key member of our Client Success team, you will be responsible for guiding our top-tier clients through the onboarding process, setting the stage for adoption and advocacy.Key Responsibilities:Onboard clients with the HomeSafe Connect solution,...
-
Client Success Manager, US
6 days ago
New York County, New York, United States Datamaran Full timeAbout the RoleWe are seeking a highly skilled Client Success Manager to join our team at Datamaran. As a key member of our Customer Success department, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our platform.Key ResponsibilitiesBe the primary point of contact for...
-
Client Success Manager, US
4 weeks ago
New York, United States Datamaran Full timeJob DescriptionJob DescriptionClient Success Manager Accounts and Community Datamaran is dedicated to creating an inclusive environment where all of our employees and contractors are encouraged to reach their full potential, and individual differences are valued and respected. Datamaran is proud to be an equal opportunity employer; as such all applications...
-
Client Success Manager, US
2 months ago
New York, United States Datamaran Full timeJob DescriptionJob DescriptionClient Success Manager Accounts and Community Datamaran is dedicated to creating an inclusive environment where all of our employees and contractors are encouraged to reach their full potential, and individual differences are valued and respected. Datamaran is proud to be an equal opportunity employer; as such all applications...
-
Senior Client Success Manager
2 weeks ago
New York, New York, United States Updater Full timeJob OverviewPosition SummaryAre you recognized as a "people person" or the trusted advisor among your peers? Do you enjoy innovating strategies to enhance user engagement? If you thrive on guiding clients through a smooth onboarding process, educating them on new product features, translating data into tangible benefits, and fostering strong relationships,...
-
Client Success Manager
2 weeks ago
New York, New York, United States Amazon Advertising LLC Full timeAbout Amazon AdvertisingAmazon Advertising operates at the convergence of eCommerce and marketing, providing a diverse range of advertising solutions. We collaborate with advertisers to connect with Amazon customers across our platforms, on other premium sites across the internet, and on countless devices.If you are eager to be part of a rapidly expanding...
