Intake Specialist

2 months ago

Beverly Hills, United States Omega Law Group PC Full time
Job DescriptionJob Description**Please note that we kindly request no calls to our office regarding questions about job openings. For any inquiries, please email us at careers@omegalaw.com.**

Omega Law Group is a prestigious personal injury law firm located in the heart of Beverly Hills. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

Position Overview:

We are seeking an Intake Specialist who will act as the first point of contact for potential clients seeking legal representation from our personal injury law firm. This crucial role entails conducting intake interviews, gathering essential information about potential cases, and evaluating their eligibility for representation.

Equipped with a keen ability to articulate the merits of our services, the Intake Specialist is essential in delivering exceptional client service and ensuring a positive experience for those seeking assistance. This role demands a candidate with a talent for detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm’s capabilities.

The ideal candidate will be driven and experienced in sales, skilled in articulating and highlighting the essential benefits of partnering with our firm in a clear and compelling manner.

Location: This role is located at our Beverly Hills office and requires physical presence on-site.

*Schedule: The initial training period will be within regular hours; however, the ability to work non-standard hours, including evenings and rotational weekends are necessary afterwards.


Responsibilities:

  • Conduct intake interviews with potential clients via phone, or in-person meetings
  • Gather detailed information about the nature of the potential case, including accident details, injuries sustained, and relevant background information
  • Screen potential cases to determine eligibility for representation based on firm criteria and legal considerations
  • Communicate effectively and persuasively with potential clients, offering insights into the firm's services, processes, and the subsequent steps
  • Accurately record intake information and case details in the firm's case management system
  • Ensure completeness and accuracy of client intake forms, documentation, and contact information
  • Maintain organized and up-to-date electronic and physical files for potential and current clients
  • Respond promptly to inquiries from potential clients and provide updates on case evaluations and outcomes
  • Perform additional duties as assigned

*Location: This role is located at our Beverly Hills office and requires physical presence on-site.

*Schedule: The initial training period will be within regular hours; however, willingness to work non-standard hours, including weekends, is necessary afterwards.

Qualifications:

  • Experience with the client intake process in the legal industry or similar environments, preferably
  • Experience in sales with the ability to communicate persuasively and effectively, and highly self-motivated
  • Understanding of personal injury law is preferred
  • Exceptional verbal and written communication abilities
  • Ability to work under pressure and meet goals, showcasing resilience and reliability
  • Empathy towards client needs combined with excellent analytical skills
  • Professional, proactive, and adaptable, thriving in a fast-paced environment
  • Availability for training during regular business hours and willingness to work non-standard hours, including weekends
  • Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

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