3D Printing Technician I

2 months ago

StaffordMissouri City, United States Raise3D Technologies, Inc. Full time
Job DescriptionJob Description

Raise3D Technologies is looking for an 3D Printing Technician I who possesses strong customer services skills, sound technical skills, integrity and passion to our growing network of customers, resellers and distributors. We are looking for a skilled individual who is passionate about 3D printing to join our team in our Technical Support department. This is an hourly position of 8 hour shifts during weekdays (Monday-Friday). We offer competitive pay, full benefits, and the opportunity to work with cutting edge technology in the business environment. This position offers a potential pay increase after the training period. If you are passionate about 3D printing and solving customer issues, this is the place for you.

Duties and Responsibilities:

  • Provide our customers with outstanding technical support in relates to the life-cycle of our industrial grade 3D printers, take ownership to provide an exceptional overall customer experience resulting in first contact resolution, optimized average response time, maximized customer satisfaction, as well as increase service revenue.
  • Provide support in terms of product problem solving, product development activities, and protocol development
  • Interface with customers at company trade shows and other events as needed.
  • Provide on and off-site training to educators, business professionals and consumers with the printer operation and maintenance.
  • Troubleshoot and provide solutions for a variety of print materials.
  • Diagnose and perform repair work on customer returned printers.
  • Work directly with shipping department in expediting customer support orders and repairs.
  • Be part of a team of support professionals, support each other in knowledge sharing and transferring, fulfill documentation and reporting requirements.
  • Be able to lift 50 lbs.
  • Ability and desire to expand responsibilities.

Experience and Skills:

  • 3D Printing experience preferred
  • Technical & customer support experience preferred
  • Excellent verbal and written communication skills
  • Excellent phone skills
  • Excellent mechanical and trouble-shooting skills
  • Multitasker and self-starter
  • Works well in team environment

 

Company DescriptionOur award-winning 3D printers are known for their rigorous quality standards and are built specifically for the needs of our customers to be more competitive, incorporating advanced materials and large build volumes to path find flexible manufacturing on demand. Our customers have come to rely upon our capabilities and trust our technological leadership in 3D printing. At Raise3D, we encourage and value new ways of thinking, invest in research and development and promote the use of new technologies.

Quality is at the heart of everything we do; customer satisfaction is our key performance indicator.

A Leader

Raise3D is a leading manufacturer of industrial-grade 3D printers with an emphasis on helping end users achieve print reliability, large build volumes and pathfinders in flexible manufacturing.

An Innovator

By consistently delivering high-performance products, services, and solutions that exceed our customers' expectations, Raise3D has earned the trust of entrepreneurs, small business and many of the biggest brands in the world.

A Global Partner

Raise3D is founded on unwavering dedication to building long-lasting relationships with our end users, our co-workers, and our global resellers with Corporate Headquarters in the United States, Europe and Asia.

Raise 3D Technologies, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local
laws and ordinances. Raise 3D Technologies, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.Company DescriptionOur award-winning 3D printers are known for their rigorous quality standards and are built specifically for the needs of our customers to be more competitive, incorporating advanced materials and large build volumes to path find flexible manufacturing on demand. Our customers have come to rely upon our capabilities and trust our technological leadership in 3D printing. At Raise3D, we encourage and value new ways of thinking, invest in research and development and promote the use of new technologies. \r
\r
Quality is at the heart of everything we do; customer satisfaction is our key performance indicator. \r
\r
A Leader \r
\r
Raise3D is a leading manufacturer of industrial-grade 3D printers with an emphasis on helping end users achieve print reliability, large build volumes and pathfinders in flexible manufacturing. \r
\r
An Innovator \r
\r
By consistently delivering high-performance products, services, and solutions that exceed our customers' expectations, Raise3D has earned the trust of entrepreneurs, small business and many of the biggest brands in the world. \r
\r
A Global Partner \r
\r
Raise3D is founded on unwavering dedication to building long-lasting relationships with our end users, our co-workers, and our global resellers with Corporate Headquarters in the United States, Europe and Asia.\r
\r
Raise 3D Technologies, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local\r
laws and ordinances. Raise 3D Technologies, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

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