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Card Operation Specialist

3 months ago

Houston, United States Boise Cascade Full time
Job DescriptionJob Description

Duties and Responsibilities:

  • Responsible for end-to-end technical oversight of debit and credit card servicing and processing including ordering new cards, replacement and reissue of cards, and card maintenances. Along with supporting card disputes and compromised cards.
  • Handle cut-off time and stand-in processing to ensure smooth card transactions.
  • Responsible for supporting various card services campaigns to increase use and attract new Membership.
  • Responsible for supporting daily card file transmissions to ensure all processes are functional and potential issues are identified in a timely manner.
  • Professionally responds to telephone, email and help ticket inquiries from members and employees, ensuring timely resolution to any issues or concerns regarding card products.
  • Consistently seeks opportunities to expand knowledge and skillset by maintaining a thorough working knowledge of applicable credit and debit card products, procedures, and regulations. Staying current with the latest updates on card products and maintain a comprehensive list of features associated with each product.
  • Actively seek opportunities to contribute ideas for new products and services, or improvements to current processes with a focus on creating efficient and cost-effective workflows that will provide the best Member experience.
  • Develop, apply, and evaluate policies and procedures for the department.
  • Develop, assess, and complete monthly department reports.
  • Ensure compliance with rules and regulations governing plastic cards.
  • Review and serve as advisor for authorizations that exceed established limits.

Knowledge and Skills:

  • Minimum acceptable credit review required.
  • Strong background in both technical and business aspects of card processing
  • Maintain proficiency in basic personal computer skills operation in a Windows environment, with intermediate to expert level Microsoft Word and Microsoft Excel skills.
  • Strong interpersonal skills required, including maintaining positive relationships and excellent customer service skills.
  • Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimal supervision.
  • Ability to adapt to changes and prioritize and manage competing demands.
  • Ability to read, analyze and interpret data and understand and communicate complex and diverse information.
  • Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
  • Ability to make practical and timely decisions and explain reasoning for decisions.
  • Strong work ethic required, including the ability to complete duties on time and consistently arrive at work on time as scheduled.
  • Candidates must be able to legally work and reside in the US, without sponsorship

 

Company DescriptionBoise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we’re one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our employees are critical to our success. We’re committed to investing in them. That’s why we offer a benefits package designed to have a positive impact on all areas of your life – from health and well-being, career and community, to financial security and personal safety. We call it, Total Rewards. Here’s a look at what’s included:

Medical + Prescription Drug
Dental + Vision
401(k) Retirement SavingsCompany DescriptionBoise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we’re one of the largest manufacturers of plywood and engineered wood products in North America – and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our employees are critical to our success. We’re committed to investing in them. That’s why we offer a benefits package designed to have a positive impact on all areas of your life – from health and well-being, career and community, to financial security and personal safety. We call it, Total Rewards. Here’s a look at what’s included:\r
\r
Medical + Prescription Drug\r
Dental + Vision\r
401(k) Retirement Savings