Card Operations Specialist
2 hours ago
We are seeking a highly skilled Card Operation Specialist to join our team at Boise Cascade. As a key member of our operations team, you will be responsible for ensuring the smooth processing and servicing of debit and credit cards, including ordering new cards, replacement and reissue of cards, and card maintenance.
Key Responsibilities- Provide end-to-end technical oversight of debit and credit card servicing and processing, including cut-off time and stand-in processing to ensure smooth card transactions.
- Support various card services campaigns to increase use and attract new membership.
- Ensure daily card file transmissions are functional and potential issues are identified in a timely manner.
- Respond to telephone, email, and help ticket inquiries from members and employees, ensuring timely resolution to any issues or concerns regarding card products.
- Maintain a thorough working knowledge of applicable credit and debit card products, procedures, and regulations, and stay current with the latest updates on card products.
- Develop, apply, and evaluate policies and procedures for the department, and develop, assess, and complete monthly department reports.
- Ensure compliance with rules and regulations governing plastic cards, and review and serve as advisor for authorizations that exceed established limits.
- Minimum acceptable credit review required.
- Strong background in both technical and business aspects of card processing.
- Maintain proficiency in basic personal computer skills operation in a Windows environment, with intermediate to expert level Microsoft Word and Microsoft Excel skills.
- Strong interpersonal skills required, including maintaining positive relationships and excellent customer service skills.
- Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimal supervision.
- Ability to adapt to changes and prioritize and manage competing demands.
- Ability to read, analyze, and interpret data and understand and communicate complex and diverse information.
- Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
- Ability to make practical and timely decisions and explain reasoning for decisions.
- Strong work ethic required, including the ability to complete duties on time and consistently arrive at work on time as scheduled.
- Candidates must be able to legally work and reside in the US, without sponsorship.
Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. We're committed to investing in our employees and offer a benefits package designed to have a positive impact on all areas of your life – from health and well-being, career and community, to financial security and personal safety. We call it, Total Rewards. Here's a look at what's included:
- Medical + Prescription Drug
- Dental + Vision
- 401(k) Retirement Savings
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