Help Desk Support Specialist
4 days ago
Job Summary:
DKMRBH Inc is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing daily support to our users, managing and triaging incidents and requests through ServiceNow, and collaborating with other IT team members to ensure seamless support and knowledge sharing.
Key Responsibilities:
- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow, ensuring timely resolution and minimizing downtime.
- User Interaction: Provide daily assistance to users, helping them assess and resolve their IT issues, and ensuring a positive user experience.
- Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary, and documenting all incidents, requests, and resolutions in ServiceNow.
- Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing, and be available and present at the office to assist users in person.
- Qualifications:
- Proven experience in a Service Desk or IT support role.
- Required 2 years of technical support experience.
- Proficiency in using ServiceNow for incident and request management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and technical troubleshooting skills.
- Ability to work effectively in a high-demand environment with challenging users.
- Commitment to maintaining a high level of customer satisfaction.
- Preferred Qualifications:
- Previous experience in a similar Service Desk or support and problem resolution role.
- Technical Certifications preferred: Candidate should have one of the following certifications A Network or Security or a minimum 2 years of technical support skills on in a Service Desk role.
- Familiarity with remote support tools and techniques.
About DKMRBH Inc:
DKMRBH Inc is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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