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Help Desk Support Specialist

2 months ago

Atlanta, Georgia, United States Rose International Full time

Job Summary:

Rose International is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Install, maintain, and upgrade workstation and peripheral hardware and software
  • Respond to and resolve workstation, application, and server-related problems
  • Update desktop software and applications, and maintain documentation on installed applications
  • Provide users with assistance in working with specific applications
  • Maintain and troubleshoot office-related equipment and applications, such as copiers, fax machines, printers, building access systems, and email accounts
  • Perform other duties as assigned

Requirements:

  • 2-5 years of job-related experience
  • Experience with Windows, Help desk, account management, supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening, and producing RMF documentation
  • Experience with STIGs, data transfers, system deployments, supporting office equipment, and documenting installed applications
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information

Working Conditions:

  • Full-time position, Monday - Friday, 8am-5pm
  • On-site work in a client closed area

Benefits:

Rose International offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.