Branch Manager

4 weeks ago


West Coxsackie, United States NTNL BK OF COXSACKIE Full time
Job DescriptionJob Description

Job Description: Branch Manager

Reports to: Chief Retail Banking Officer

Supervises: Tellers/Assistant Manager

A Branch Manager is responsible for successfully managing their Branch and staff while delivering exceptional customer service. They are accountable for all customer interactions at a branch level including but not limited to account opening and maintenance, retention of current customers, acquisition of new customers, various loan products, and overall branch operations. Prior management experience is preferred for this position.

The general responsibilities of the position, which are all completed within the framework of Bank policies and procedures, are:

  • Assisting customers with the opening of deposit accounts and various types of loan applications and requests with a high level of customer service;
  • Managing resources and staff including coaching and mentoring as needed;
  • Ensure a high level of compliance within the branch for all transactions and requests;
  • Attain sales goals as set by management;
  • Oversee teller operations and assist as needed;
  • Assume various branch responsibilities as already understood within the bank’s framework, and any other duties deemed necessary by management;

Necessary Skills, Training, and Dispositions:

  • Customer Service experience;
  • Strong interpersonal skills with the ability to deal effectively with a wide variety of people;
  • Working knowledge of general bank operations;
  • Familiarity with lending is a plus;
  • Strong written and communication skills;
  • Ability to maintain confidentiality.
  • Knowledge of and ability to follow banking laws and regulations;
  • Familiarity with Microsoft Suite and the ability to learn new programs;


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