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Branch Manager

2 months ago

West Bend, United States Forte Bank Full time
Job DescriptionJob Description

We Exceed Expectations, Every Customer, Every Time. We treat our customers like friends and family. Community Service is our Forte

We currently have an opening for a Full-time Branch Manager to join our team in our West Bend, WI location opening November 2024. We are hiring and training NOW to prepare our team to provide first-class service to our West Bend customers.

As a Branch Manager you will be a trusted advisor within the communities we serve. You will lead a team of retail associates in effectively identifying the financial needs of our customers while always ensuring a high level of customer service. As a leader within your community, you will actively participate in organizations and activities that provide visibility and promote Forte Bank.

PRIMARY RESPONSIBLITIES AND ACCOUNTABILITES IN BRANCH:

  1. Oversee daily operations and supervision of the branch team including adherence to government regulations, the bank's policies and procedures and ethical business practices.
  2. Lead the branch to achieve established sales goals by generating referral business, new accounts, management of current clients' accounts and identifying opportunities to enhance our relationships with our client.
  3. Increase market share by building long-term relationships with local business
  4. Promote the bank's various banking products including retail and business deposit, loan and investment services.
  5. Ensure compliance with policies, procedures, security requirements, government regulations and ethical business practices.
  6. Coach, mentor and motivate a team of dedicated banking professionals.
  7. Recruit, hire and develop branch staff. Foster a team environment by selecting and hiring quality members who are collaborative, results driven and possess strong sales and service aptitudes.
  8. Maintain safety and security for our client and team members.
  9. Maintain a thorough knowledge of the bank's products and services
  10. Ensure the delivery of high-quality customer service through regular contact with clients.
  11. Evaluate service quality and initiates corrective action as necessary.

BUSINESS DEVELOPMENT RESPONSIBILITIES:

  • Develops and implements a business calling plan to maximize new business acquisition.
  • Conducts cold calls to prospective customers to develop new customer relationships.
  • Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.
  • Maintains a high touch relationship with key branch customers and prospects within the market.

EDUCATION AND EXPERIENCE:

  1. Minimum of five years of banking experience.
  2. Minimum of two years of leadership and management experience.
  3. Proven skills in coaching and managing staff to high levels of client service.
  4. Intermediate knowledge of Microsoft software.
  5. Thorough understanding of the use an application of required banking software.

SKILLS AND ABILITIES:

  • Considerable knowledge of retail and business banking.
  • Knowledge of bank compliance and security procedures.
  • Proven client service and interpersonal skills.
  • Effective selling, cross selling and referral skills.
  • High level of integrity and commitment to confidentiality.
  • A professional, proactive and strategic approach to work.
  • Uphold the ethics of the bank outlined in the code of conduct.
  • Detail-oriented.
  • Exhibit a positive, customer focused approach to serving customers
  • Work as a member of the team, seeking to understand other departments, the solutions they offer and the relationship to servicing customers

Benefits of Choosing to Work at Forte Bank:

  • Competitive Pay
  • Very Generous PTO plan
  • Great benefits: Medical, Dental, Vision, Flex Spending Account, Company Paid Life, Company Paid Short and Long Term Disability
  • 401(k) with company match up to 4% (immediate vesting)
  • Profit sharing
  • Employee Stock Ownership Program
  • Employee Celebrations and events
  • Logo Apparel

Check out our website www.fortebankwi.com or our Facebook page to learn more about our AMAZING organization and culture

Forte Bank is an Equal Opportunity Employer. It is the policy of Forte Bank to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.