Citizens Branch Manager

3 weeks ago

WEST PALM BEACH, United States Citizens Full time

Description

As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.  The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to branch colleagues.  The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs.

The Branch Manager should have experience working in the digital space to show customers the easy accessibility of our mobile and online experience. In this capacity, the Branch Manager plays a critical role in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The Branch Manager will put performance development as priority, emphasizing the importance of continuous learning and implementing coaching plans to assist colleagues in achieving personal/branch goals.  

The Branch Manager must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The Branch Manager is also responsible for the branch P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making.  In addition, the Branch Manager leads, manages, and directs all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Associate’s or Bachelor’s degree preferred 
  • High School Diploma or equivalent required
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume branch environment.
  • 4 years sales management experience in Retail or Branch Banking environment 
  • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment 
  • Drive an exceptional customer experience validated through customer satisfaction surveys 
  • Maintain strong partnerships with community & civic organizations 
  • Adaptability, flexibility and ability to work branch hours, including some weekends and evenings 
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS

Preferred Skills/Experience

  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less 
  • For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management 
  • For an Evergreen position your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch.

Success Factors

Knowledge, skills & abilities that typically lead to success in the job include:

  • Holding others accountable
  • Coaching
  • Inspiring
  • Team Leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing & assessment

Hours and Work Schedule

  • Hour per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

  • Citizens Banker

    3 months ago

    West Chester, United States Citizens Full time

    DescriptionStarting Salary: $20 / hour and upCitizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.What you'll doAre you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys...

  • Citizens Banker

    4 weeks ago

    WEST ROXBURY, United States Citizens Full time

    DescriptionSalary Range: $23.00 - $29.35 / hour      Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people...

  • Branch Financial Sales Manager

    5 days ago

    West Columbia, South Carolina, United States First Citizens Full time

    **Branch Financial Sales Manager**First Citizens Bank is in search of a motivated individual to take on the role of Branch Financial Sales Manager. This position is ideal for those who seek to be part of a well-respected institution that prioritizes family values and offers ample opportunities for professional growth.Position OverviewWith a rich history...

  • Mortgage Loan Officer, Strat

    2 months ago

    West Palm Beach, United States Citizens Full time

    Description As an employee of Citizens, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and...

  • Branch Financial Sales Leader

    1 week ago

    West Columbia, South Carolina, United States First Citizens Full time

    **Financial Services Branch Manager**First Citizens Bank is in search of a proactive and motivated individual to fill the role of Financial Services Branch Manager. This position is ideal for those seeking to be part of a reputable organization that prioritizes family values and offers significant opportunities for professional growth.Position OverviewWith a...

  • Licensed Financial Sales Manager I

    1 week ago

    West Columbia, United States First Citizens Full time

    **Licensed Financial Sales Manager I (Branch Manager)** CAROUSEL_PARAGRAPH * 10915 * 7039 Parklane Road * Columbia, South Carolina * COLUMBIA DENTSVILLE * Monday-Thursday 8:15am-5:15pm; and Friday 8:15am-6:15pm * Dennis Wallen * L1 * Internal/External * $800.00 ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description**...

  • Licensed Financial Sales Manager I

    3 months ago

    West Columbia, United States First Citizens Full time

    **Licensed Financial Sales Manager I (Branch Manager)** CAROUSEL_PARAGRAPH * 10915 * 7039 Parklane Road * Columbia, South Carolina * COLUMBIA DENTSVILLE * Monday-Thursday 8:15am-5:15pm; and Friday 8:15am-6:15pm * Dennis Wallen * L1 * Internal/External * $800.00 ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description**...

  • Branch Financial Sales Leader

    5 days ago

    West Columbia, South Carolina, United States First Citizens Full time

    **Branch Financial Sales Leader**First Citizens Bank is in search of an energetic professional to take on the role of Branch Financial Sales Leader. This position is ideal for individuals seeking a stable career within an organization that prioritizes family values and offers significant opportunities for professional growth.Position OverviewWith a rich...

  • Private Client Relationship Manager

    2 months ago

    West Palm Beach, United States Citizens Full time

    DescriptionAt Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial...

  • Mortgage Loan Officer, Strat

    2 months ago

    West Palm Beach, United States Citizens Financial Group, Inc. Full time

    As an employee of Citizens, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 sta Loan Officer, Mortgage, Officer, Customer Experience, Sales, Banking, Business

  • Mortgage Loan Officer, Strat

    2 months ago

    West Palm Beach, United States Citizens Financial Group, Inc. Full time

    Description As an employee of Citizens, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and...

  • Mortgage Loan Officer, Strat

    2 months ago

    West Palm Beach, United States Citizens Financial Group, Inc. Full time

    Job Description As an employee of Citizens, you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive...

  • Mortgage Lending Specialist

    1 week ago

    West Palm Beach, Florida, United States Citizens Financial Group, Inc. Full time

    Job Overview As a member of Citizens Financial Group, you will join a dedicated organization focused on serving clients, colleagues, and the communities in which we operate. Citizens is a well-established financial services provider with a presence across multiple states and the capability to engage in global business. We prioritize offering a comprehensive...

  • Mortgage Lending Specialist

    1 week ago

    West Palm Beach, Florida, United States Citizens Financial Group, Inc. Full time

    Job Overview As a member of Citizens Financial Group, you will be part of a dedicated organization focused on serving clients, colleagues, and the communities we operate in. Citizens is a reputable and thriving financial services institution with a presence across multiple states and the capability to engage in global business. We prioritize offering...

  • Private Bank Lending Specialist

    4 weeks ago

    West Palm Beach, United States Citizens Full time

    Description Citizens Private Bank is looking for a Lending Specialist to work with the local team in the Palm Beach office at least 4 days a week to support the underwriting needs of the Private Banks business loan and commercial real estate loan products. The Lending Specialist will focus on processing, evaluating, and completing financial analysis on...

  • Financial Advisor

    3 weeks ago

    West Conshohocken, United States Citizens Full time

    DescriptionCitizens Wealth Management is honored to be a high quality provider in the investment services industry and is focused on growing our market share in the states we currently operate. We are currently hiring talented Financial Advisorswho proactively identify and sell a broad array of Investment and Insurance products to customers.The Virtual...

  • Financial Advisor

    4 weeks ago

    WEST CONSHOHOCKEN, United States Citizens Full time

    DescriptionCitizens Wealth Management is honored to be a high quality provider in the investment services industry and is focused on growing our market share in the states we currently operate.  We are currently hiring talented Financial Advisors who proactively identify and sell a broad array of Investment and Insurance products to customers. The Virtual...

  • Branch Banking

    4 weeks ago

    West Palm Beach, Florida, United States Flagstar Bank Full time

    Position Title Branch Banking - Client Consultant I Location West Palm Beach/603 Village Boulevard/110651 Job Summary A Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our...

  • Branch Director

    3 weeks ago

    West Palm Beach, United States VitalCaring Full time

    The Branch Director wears many hats, but most importantly the Branch Director is the heart of the branch. In this role, you will set the standard for culture, quality, and teamwork.  As a leader, you know the best thing you can do for your employees is to help them love their job. As a result, you do everything in your power to clear the barriers so your...

  • Branch Director

    2 weeks ago

    West Palm Beach, United States VitalCaring Full time

    The Branch Director wears many hats, but most importantly the Branch Director is the heart of the branch. In this role, you will set the standard for culture, quality, and teamwork.  As a leader, you know the best thing you can do for your employees is to help them love their job. As a result, you do everything in your power to clear the barriers so your...