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Bilingual Call Center Representative

3 months ago

Kenosha, United States Halpin Staffing Services Full time
Job DescriptionJob Description

Customer Service Associate 44488
8am-5pm weekdays

The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor. This position requires strong Microsoft Excel skills and prior call center based customer service experience.

  • Serve as daily internal contact for order management and associated inquiries
  • Assist with special projects as necessary
  • Manage incoming emails from varying internal sources
  • Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
  • Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
  • Prioritize orders and/or projects, including prompt expediting of emergency requests
  • Maintain and distribute various reports as needed to ensure daily requirements are met

Requirements

  • High school diploma/GED
  • Bilingual English/Spanish 
  • 1-2 years of customer service, reporting, or purchase order experience
  • Excellent knowledge of Microsoft Office Suite products with strong skills in Excel
  • Experience with AS400 or similar database systems preferred
Company DescriptionAs one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.Company DescriptionAs one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.